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Thanks for letting us know about this. We found a bug with a new functionality that was added to the redemption process. I apologize for the inconvenience. The fix was implemented on Sunday.
Can you please try the starterpack website again if you haven't already? The redemption process should be working now. Please let us know if you see any further issues. Thank you!
Support Community Manager
I understand that you are currently experiencing problems with the software pack.
For inquiries about this, please submit the form to us, and kindly wait for a response.
Intel® Software Starter Pack
Also, check with the place of purchase to see if this promotion was from them directly or Intel ® because sometimes the promotions are from the place of purchase itself.