6 Replies Latest reply on Dec 5, 2017 5:12 AM by Intel Corporation

    Windows 10 stucks on Black Screen, after loading, before login screen, with no cursor after enabling Intel Optane.

    daubac402

      Hi,

       

      I have an Intel Optane 32GB on Asrock z370m Pro4 mainboard with a 2TB HDD.
      After finished installing Intel Optane Memory application, it required restart.
      After that, It also finished optimizing Intel Optane Memory (2 phases) and then, stucks on black screen, doesn't continue to the Windows login screen.
      From now, I try to restart the system several times but it didn't optimize anymore, only stucks on black screen between Windows loading logo phase and Login Screen phase

       

      How can i solve my problem?

      Thanks,

       

      P/s: In UEFI Setting, Normally I do not use RAID but after enabling Intel Optane, It was changed to RAID directly, Is it normal?