I am also having this game issue and from what it looks like some other people are too, I know this doesnt help but hopefully they are fix this soon
This message was posted on behalf of Intel Corporation
7g3ps: Thank you very much for contacting the Intel® communities. We will do our best to try to assist you with this matter.
In order to provide a possible solution I will transfer this case to the proper department, an agent will further assist with this subject in there.
Lessyfancy: Please submit your inquiry on a new thread, for us to better assist you and in order to try to fix the problem:
Let me apologize for any inconvenience.
The Intel folks who will have to fix the website issues are probably on vacation (due to the U.S. Thanksgiving holiday). They are supposed to be back in the office tomorrow. Watch for updates...
Thanks for letting us know about this. We found a bug with a new functionality that was added to the redemption process. I apologize for the inconvenience. The fix was implemented on Sunday.
Can you please try the starterpack website again? The redemption process should be working now. Please let us know if you see any further issues. Thank you!
Support Community Manager