Thank you for joining the Graphics Community. I am sorry to hear you are having issues with this matter.
Please let's try the following;
- Access the Intel® HD Graphics Control Panel.
- Go to Multiple Displays.
- Select your External Display as the primary display. It should set the Built-in as the secondary display, so make sure the external is 1 and the Built-in 2.
- Find "Change what closing the lid does" in Windows configuration.
- Set "When I close the lid" to "Do nothing" for On battery and Plugged in.
I tried this on a Dell XPS 15 and it worked fine, I even access the BIOS and I was able to see it in the external display.
Let me know how it goes.
Thank you for your quick reply.
Unfortunately, none of these worked.
I still can see the built-in display, and even make it as the only display when the lid is closed!.
It would be more logic if the built-in display just disappear from any settings (Intel or Windows) if the lid is closed. It's a PnP display panel, so closing the lid means unplugging it. I'm still investigating though
For the post-boot display, including BIOS setup, I managed to show it on an external display by switching from UEFI mode to UEFI with CMS. As far as I know, CMS means using VBIOS instead of GOP. As a conclusion, the issue is probably due to the GOP on the UEFI driver. I'm still looking for workarounds to reinstall or update the UEFI driver, I'n not sure if it's possible.
Thank you for your precious suggestions,
Zakaria, thank you for your patience.
Since we were unable to replicate this behavior, we believe this could be related to the GOP or VBIOS, as you mentioned. So, at this stage is the best thing to do is to report the behavior to your computer manufacturer explaining that Intel® tested it on other systems with the same driver and works as expected.
Thank you for your effort.
It's actually my guess too, since I've tried the same scenario with Lenovo Thinkpad running HD Graphics 620 and it was completely normal.
I strongly believe that it's something about GOP or the display panel driver (MSI has none, their panels use the generic PnP driver from Microsoft).
I'll try to get in touch with MSI support and update this thread, it could be useful for someone else.