1 of 1 people found this helpful
I would be surprised that the camera works at all if you have the RGB and Depth drivers missing. On some computers, the three drivers (RGB, Depth, Virtual) are not all put under the Imaging Devices section of the Device Manager, and a couple may be placed under a different Device Manager category such as 'Camera'.
If the drivers are at fault, the PC usually treats the camera like an ordinary webcam, enabling you to run applications that only use RGB video with no problems. As soon as you start an application that uses the depth sensor though, the camera may disconnect.
You may be able to get more information on the camera's performance, and also accomplish data collection goals better, if you use the new RealSense SDK 2.0, which is SR300-compatible. It has sample programs for rendering depth and RGB data to the screen like the old RawStreams sample does, and also has a sample for saving camera data to disk. Plus the SDK comes with a Depth Quality Tool for more detailed analysis of the camera configuration than the old SDKs could provide.
The SDK is very quick and easy to install in Windows - go to the download page linked to below and click on the file in the Downloads section called 'IntelRealSenseSDK.exe'.