7 Replies Latest reply on Nov 29, 2017 6:22 PM by Intel Corporation

    XL710: update not available. in fact it is available.

    drookie

      Hi,

       

      I just downloaded new NVM bundle v6.01. But when I'm trying to run it I get:

       

       

      # ./nvmupdate64e                                  

       

      Intel(R) Ethernet NVM Update Tool

      NVMUpdate version 1.30.2.17

      Copyright (C) 2013 - 2017 Intel Corporation.

       

       

      WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

      Inventory in progress. Please wait [|.........]

       

       

      Num Description                           Ver. DevId S:BStatus

      === ======================================== ===== ===== ====== ===============

      01) Intel(R) 82599 10 Gigabit Dual Port  64.37  10FB 00:001 Update not
      Network Connection                                      available
      02) Intel(R) Ethernet Controller XL710 for5.02  1584 00:130 Update not
      40GbE QSFP+                                             available

       

       

      Tool execution completed with the following status: Device not found

      Press any key to exit.

       

      Why is that ? The version is clearly older.

        • 1. Re: XL710: update not available. in fact it is available.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Drookie,

           Thank you for posting in Wired Communities.

          1) Is the XL710 an onboard NIC on certain system or standalone NIC?

          2)  Please share what is the module brand and model installed on your XL710, it is recommended to use supported module / cable listed on our Intel website below:
          https://www.intel.com/content/www/us/en/support/articles/000006051/network-and-i-o/ethernet-products.html

          Thank you.

          Regards,
          Sharon
           

          • 2. Re: XL710: update not available. in fact it is available.
            drookie

            It's a Supermicro-manufactured XL710 card, AOC-S40G-i2Q. From what I can see, Supermicro doesn't seem to provide it's own NVM bundles. Furthermore, I have this card with NVM 5.02, and it was successfully updated previously with the Intel NVM bundle - but not this time though. Does Intel discourage from buying 3rd-party manufactured network products ? Because from my experience it is - every discussion is usually stopped there - "go to your subvendor and ask him for support", and the vendor support says "go to Intel, it's their controller".

             

            I now remember, we used to have a similar discussion already, and it ended on the same stage - "go to Supermicro". I can also say that I had this discussion with Supermicro in May, and they clearly said to me that I _should_ use the Intel NVM bundle.

             

            Why does Intel license their controllers to other parties in the first place then, because I wouldn't buy this card if it wasn't Intel (I'm staying away from XL710 and X710 from now on too, to be honest, but that's another story). I think you guys should reconsider the licensing terms, so people doesn't get trapped in this situation without support, after buying the equipment from a vendor they mistakenly thought it was made by.

            • 3. Re: XL710: update not available. in fact it is available.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Drookie,

               

                 Thank you for the clarification. I apologize for any inconvenience this might have caused but can you share what is the cable or optical modules used
              on this NIC? (I understand the firmware was updated successfully before with NVM 5.02)

               

                 Have you tried to upgrade to firmware version 5.05 first then upgrade to version 6.01?

               

                 With regards to OEM support, the system manufacturer has their own version of firmware, thus we recommend to contact the OEM vendor for the customized firmware which is suitable for the OEM NIC.

               

                 Please feel free to update me.

               

              Thanks,
              Sharon

              • 4. Re: XL710: update not available. in fact it is available.
                drookie

                Yup, I did try to update to 5.05 first - same old story:

                 

                # ./nvmupdate64e  

                 

                Intel(R) Ethernet NVM Update Tool

                NVMUpdate version 1.28.19.4

                Copyright (C) 2013 - 2016 Intel Corporation.

                 

                 

                WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

                Inventory in progress. Please wait [|.........]

                 

                 

                Num Description                           Ver. DevId S:BStatus

                === ======================================== ===== ===== ====== ===============

                01) Intel(R) 82599 10 Gigabit Dual Port  64.37  10FB 00:001 Update not
                Network Connection                                      available
                02) Intel(R) Ethernet Controller XL710 for5.02  1584 00:130 Update not
                40GbE QSFP+                                             available

                 

                 

                Tool execution completed with the following status: Device not found

                Press any key to exit.

                • 5. Re: XL710: update not available. in fact it is available.
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi Drookie,

                   Thank you for the update. Can you share the optical module brand and model used? 

                  Thanks,
                  sharon
                   

                  • 6. Re: XL710: update not available. in fact it is available.
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Drookie,

                      To better check on this, can you share the ethtool -i output? Looking forward to your reply. Thank you.

                    Regards,
                    Sharon
                     

                    • 7. Re: XL710: update not available. in fact it is available.
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi Drookie,

                       Please feel free to provide the information.

                      Thanks,
                      Sharon