This message was posted on behalf of Intel Corporation
Hi chachaman: Thank you very much for contacting the Intel® Graphics communities. We will do our best to assist you with this scenario.
In order to try to fix this problem, if you are using Windows® 10, we can always try to install driver version 4849:
If the problem persists after that, in order to provide the most accurate response, please provide the information requested on the link below:
Any further questions, please let me know.