1 Reply Latest reply on Nov 22, 2017 1:31 PM by Intel Corporation

    Windows 10 Update Killed External Monitor

    ianmac50sco

      My Intel HD Graphics 620 driver just updated and killed my external display.

       

      My system spec is:

       

      System Model    HP Pavilion Notebook

      OS Name    Microsoft Windows 10 Home

      Version    10.0.16299 Build 16299

      Processor    Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)

      BIOS Version/Date    Insyde F.25, 12/12/2016

      SMBIOS Version    2.8

      BIOS Mode    UEFI

      Hardware Abstraction Layer    Version = "10.0.16299.15"

       

      The Intel HD Graphics driver that causes the failure is: 21.20.16.4749. The symptoms are the external monitor goes black and reports that it cannot the resolution or refresh frequency. Altering the resolution and refresh frequncy makes no difference.

       

      The way I resolved this is rollback the driver to 21.20.16.4542. Here is the procedure:-

       

      1. Open the Device Manager - Type 'device manager' in the bottom left search box

      2. Click and expand 'Display adapters'

      3. Right click 'Intel(R) HD Graphics 620' to display the drop-down menu, and select 'Properties'

      4. Select the 'Driver' tabs, then click 'Roll Back Driver'

       

      This will rollback to the last version