Thank you for joining the Graphics Community. I am really sorry to hear you are having issues with this matter.
Let's gather more information regarding this behavior in order to address it in the most accurate way, please see below;
- Provide your Report for Intel® Graphics Drivers report.
- Can you please add a screenshot of the black block on the screen?
To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
Don't worry, I found the information that I was looking for in your screenshots.
Could you please let me know your computer model?
By any chance, are you aware of the Intel® HD Graphics driver versions you have tested?
My computers is an Acer Predator G9-791
I previously had the 18.104.22.16852 version. That version did not allow me to use full screen mode in videos etc. (It would cause a full-screen version of a black box like those seen in the screenshot.)
I now use 22.214.171.12491 Those are the only two versions I think I've had.
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Let's try a couple of Intel® HD Graphics versions;
- This is the latest driver available from our end: Download Intel® Graphics Driver for Windows* [15.60]
- This the previous version: Download Intel® Graphics Driver for Windows* [15.45]
Use these steps to safely uninstall your current version
- Open the Device Manager.
- Expand the Sound, video and game controllers section.
- Find and right-click Intel Display Audio or Intel HDMI Display Audio.
- Select Uninstall.
- After the uninstall process finishes, reboot the computer.
Then proceed to install the drivers with these steps: Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...
Let me know how it goes.
Thank you so much, Amy!
At first it did not work. It would not let me install the 15.60 drivers you linked after I uninstalled the previous drivers, saying I already had the newest driver. I'm guessing it automatically updated my drivers when I uninstalled them and rebooted.
I went into the Intel(R) HD Graphics 530 properties and installed the Microsoft Basic Display Adapter (oldest driver.)
Then it would let me update to the drivers you linked, and I now have no issues. Driver version now says 126.96.36.19949. Google chrome, discord and videos are working fine!