1 Reply Latest reply on Nov 19, 2017 10:51 AM by N.Scott.Pearson

    NUC7I3BNKL: Media test failure, check cable

    mboy

      Dear all, I am grateful for your help in advance.

       

      I thought buying a NUC just 4 months ago, Win10, keeping the SSD in-brand with a 128gb SSD would be fool-proof for my ageing father system.

      The system was working flawlessly, until he reports to me the error: PXE-E61 Media test failure, check cable.

      He said it fixed itself once, and then since then continuing failure now.

       

      I go into the bios and with UEFI Boot, there is no 'boot drive'.

      But when I look in the chipset SATA controller: I can see M.2 NVME SSD: "Intel SSDPEK...." drive listed.

      I pulled out the ram and m2 card and re-fitted it. still same error.

       

      I presume this is either the M2.SSD or the NUC?

      Im guessing it could be a problem with the NUC, as the M2 is recognised in SATA controller, but not able to locate a boot drive.

      Im trying to work out what to return / RMA.

       

      Many thanks for your help

      MB