5 Replies Latest reply on Nov 27, 2017 4:16 PM by Intel Corporation

    mous & keyboard (usb) does not work anymore after reinstall of win10

    wolfs

      Mous and keyboard do not work anymore with restore of windows 10

      bevor it will be works great...

       

      manager tells me Intel(R) ICH8 Family USB Universal Host Controller - 2832 (...) driver cant installed automaticly @ windows.

      ICH8 USB2 host controllers showing up as universal rather than enhanced

       

      what should i do?

      maybe i need mainboard driver or also?

       

      Nachricht geändert durch seb shun

        • 1. Re: mous & keyboard (usb) does not work anymore after reinstall of win10
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello wolfs,

           

          Thank you for joining the Intel® Community. I am sorry to hear that you are having issues with this matter.

           

          Please, let us know your computer model. It is possible that you need to re-install the drivers for your motherboard's components.

           

          Regards,

          Amy C. 

          • 2. Re: mous & keyboard (usb) does not work anymore after reinstall of win10
            wolfs

            sd

            Something

            Operating System

                Windows 10 Pro 64-bit

            CPU

                Intel Core 2 Duo E6300 @ 1.86GHz    42 °C

                Conroe 65nm Technology

            RAM

                4,00GB Dual-Channel DDR2 @ 400MHz (6-6-6-18)

            Motherboard

                ASUSTeK Computer INC. P5B (Socket 775)    36 °C

            Graphics

                SyncMaster (1920x1080@59Hz)

                512MB ATI Radeon X1950 Pro (MSI)

                ATI Radeon X1950 Pro Secondary (MSI)

                CrossFire Disabled

            Storage

                186GB SAMSUNG SP2004C ATA Device (SATA)    29 °C

                232GB Seagate ST3250620AS ATA Device (SATA)    37 °C

                1862GB Western Digital WD Elements 107C USB Device (USB (SATA))    28 °C

                14GB SanDisk Ultra Fit USB Device (USB)

            Optical Drives

                HL-DT-ST DVDRAM GSA-H12N ATA Device

                HL-DT-ST DVD-ROM GDR8164B ATA Device

            Audio

                High Definition Audio-Gerät

            Storage

                    Hard drives

                            SAMSUNG SP2004C ATA Device

                                Manufacturer    SAMSUNG

                                Heads    16

                                Cylinders    58.666

                                Tracks    13.023.852

                                Sectors    390.715.560

                                SATA type    SATA-II 3.0Gb/s

                                Device type    Fixed

                                ATA Standard    ATA/ATAPI-7

                                Serial Number    S07GJ1QP203189

                                Firmware Version Number    VM100-50

                                LBA Size    48-bit LBA

                                Power On Count    3226 times

                                Power On Time    2106,5 days

                                Features    S.M.A.R.T., AAM, NCQ

                                Max. Transfer Mode    SATA II 3.0Gb/s

                                Used Transfer Mode    SATA II 3.0Gb/s

                                Interface    SATA

                                Capacity    186 GB

                                Real size    200.049.647.616 bytes

                                RAID Type    None

                                    S.M.A.R.T

                                        Status    Good

                                        Temperature    29 °C

                                        Temperature Range    OK (less than 50 °C)

                                            S.M.A.R.T attributes

                                                    Attribute name    Real value    Current    Worst    Threshold    Raw Value    Status

                                                01    Read Error Rate    0    100    100    51    0000000000    Good

                                                03    Spin-Up Time    5888 ms    253    253    25    0000001700    Good

                                                04    Start/Stop Count    6.343    94    94    0    00000018C7    Good

                                                05    Reallocated Sectors Count    0    253    253    10    0000000000    Good

                                                07    Seek Error Rate    0    253    253    51    0000000000    Good

                                                08    Seek Time Performance    0    253    253    15    0000000000    Good

                                                09    Power-On Hours (POH)    2106d 12h    100    100    0    000000C57C    Good

                                                0A    Spin Retry Count    0    253    253    51    0000000000    Good

                                                0B    Recalibration Retries    0    253    100    0    0000000000    Good

                                                0C    Device Power Cycle Count    3.226    97    97    0    0000000C9A    Good

                                                BB    Reported Uncorrectable Errors    0    253    253    0    0000000000    Good

                                                BE    Airflow Temperature    154    103    0    000000001C    Good

                                                C2    Temperature    28 °C    154    103    0    000000001C    Good

                                                C3    ECC Rate    306.734    100    100    0    000004AE2E    Good

                                                C4    Reallocation Event Count    0    253    253    0    0000000000    Good

                                                C5    Current Pending Sector Count    0    253    253    0    0000000000    Good

                                                C6    Uncorrectable Sector Count    0    253    253    0    0000000000    Good

                                                C7    UltraDMA CRC Error Count    0    200    200    0    0000000000    Good

                                                C8    Write Error Rate / Multi-Zone Error Rate    0    100    100    0    0000000000    Good

                                                C9    Soft Read Error Rate    0    253    100    0    0000000000    Good

                                                CA    Data Address Mark errors    0    253    253    0    0000000000    Good

                                    Partition 0

                                        Partition ID    Disk #0, Partition #0

                                        File System    NTFS

                                        Volume Serial Number    0632337F

                                        Size    499 MB

                                        Used Space    34,7 MB (6%)

                                        Free Space    465 MB (94%)

                                    Partition 1

                                        Partition ID    Disk #0, Partition #1

                                        Disk Letter    C:

                                        File System    NTFS

                                        Volume Serial Number    D2439B98

                                        Size    58 GB

                                        Used Space    15,9 GB (27%)

                                        Free Space    42 GB (73%)

                                    Partition 2

                                        Partition ID    Disk #0, Partition #2

                                        Disk Letter    Z:

                                        File System    NTFS

                                        Volume Serial Number    534D7992

                                        Size    31,5 GB

                                        Used Space    100 MB (0%)

                                        Free Space    31,4 GB (100%)

                            ST3250620AS ATA Device

                                Manufacturer    Seagate

                                Form Factor    3.5"

                                Cache Size    16MB

                                Heads    16

                                Cylinders    30.401

                                Tracks    7.752.255

                                Sectors    488.392.065

                                SATA type    SATA-I 1.5Gb/s

                                Device type    Fixed

                                ATA Standard    ATA/ATAPI-7

                                Serial Number    5QF2Z6WR

                                Firmware Version Number    3.AAE

                                LBA Size    48-bit LBA

                                Power On Count    7534 times

                                Power On Time    1169,1 days

                                Features    S.M.A.R.T., NCQ

                                Max. Transfer Mode    SATA I 1.5Gb/s

                                Used Transfer Mode    SATA I 1.5Gb/s

                                Interface    SATA

                                Capacity    232 GB

                                Real size    250.059.350.016 bytes

                                RAID Type    None

                                    S.M.A.R.T

                                        Status    Good

                                        Temperature    37 °C

                                        Temperature Range    OK (less than 50 °C)

                                            S.M.A.R.T attributes

                                                    Attribute name    Real value    Current    Worst    Threshold    Raw Value    Status

                                                01    Read Error Rate    0    105    96    6    0000977288    Good

                                                03    Spin-Up Time    0 ms    95    95    0    0000000000    Good

                                                04    Start/Stop Count    11.784    89    89    20    0000002E08    Good

                                                05    Reallocated Sectors Count    0    100    100    36    0000000000    Good

                                                07    Seek Error Rate    0    88    60    30    0029D9D723    Good

                                                09    Power-On Hours (POH)    1169d 3h    68    68    0    0000006D9B    Good

                                                0A    Spin Retry Count    0    100    100    97    0000000000    Good

                                                0C    Device Power Cycle Count    7.534    93    93    20    0000001D6E    Good

                                                BB    Reported Uncorrectable Errors    0    100    100    0    0000000000    Good

                                                BD    High Fly Writes (WDC)    0    100    100    0    0000000000    Good

                                                BE    Airflow Temperature    36 °C    64    44    45    0024130024    Good

                                                C2    Temperature    36 °C    36    56    0    0000000024    Good

                                                C3    Hardware ECC Recovered    0    63    55    0    00081B4E41    Good

                                                C5    Current Pending Sector Count    0    100    100    0    0000000000    Good

                                                C6    Uncorrectable Sector Count    0    100    100    0    0000000000    Good

                                                C7    UltraDMA CRC Error Count    1    200    200    0    0000000001    Good

                                                C8    Write Error Rate / Multi-Zone Error Rate    0    100    253    0    0000000000    Good

                                                CA    Data Address Mark errors    0    100    253    0    0000000000    Good

                            WD Elements 107C USB Device

                                Manufacturer    Western Digital

                                Heads    16

                                Cylinders    1.907.697

                                Tracks    122.092.608

                                Sectors    3.906.963.456

                                SATA type    SATA-III 6.0Gb/s

                                Device type    Fixed

                                ATA Standard    ACS2

                                Serial Number    WD-WCC4MRKFL055

                                Firmware Version Number    80.00A80

                                LBA Size    48-bit LBA

                                Power On Count    5913 times

                                Power On Time    213,0 days

                                Speed    5400 RPM

                                Features    S.M.A.R.T., NCQ

                                Max. Transfer Mode    SATA III 6.0Gb/s

                                Used Transfer Mode    SATA II 3.0Gb/s

                                Interface    USB (SATA)

                                Capacity    1862 GB

                                Real size    2.000.365.289.472 bytes

                                RAID Type    None

                                    S.M.A.R.T

                                        Status    Good

                                        Temperature    28 °C

                                        Temperature Range    OK (less than 50 °C)

                                            S.M.A.R.T attributes

                                                    Attribute name    Real value    Current    Worst    Threshold    Raw Value    Status

                                                01    Read Error Rate    0    200    200    51    0000000000    Good

                                                03    Spin-Up Time    4191 ms    176    172    21    000000105F    Good

                                                04    Start/Stop Count    5.932    95    95    0    000000172C    Good

                                                05    Reallocated Sectors Count    0    200    200    140    0000000000    Good

                                                07    Seek Error Rate    0    200    200    0    0000000000    Good

                                                09    Power-On Hours (POH)    213d 0h    93    93    0    00000013F8    Good

                                                0A    Spin Retry Count    0    100    100    0    0000000000    Good

                                                0B    Recalibration Retries    0    100    100    0    0000000000    Good

                                                0C    Device Power Cycle Count    5.913    95    95    0    0000001719    Good

                                                C0    Power-off Retract Count    3.445    196    196    0    0000000D75    Good

                                                C1    Load/Unload Cycle Count    98.371    168    168    0    0000018043    Good

                                                C2    Temperature    28 °C    119    101    0    000000001C    Good

                                                C4    Reallocation Event Count    0    200    200    0    0000000000    Good

                                                C5    Current Pending Sector Count    0    200    200    0    0000000000    Good

                                                C6    Uncorrectable Sector Count    0    200    200    0    0000000000    Good

                                                C7    UltraDMA CRC Error Count    0    200    200    0    0000000000    Good

                                                C8    Write Error Rate / Multi-Zone Error Rate    0    200    200    0    0000000000    Good

                                    Partition 0

                                        Partition ID    Disk #2, Partition #0

                                        Disk Letter    L:

                                        File System    NTFS

                                        Volume Serial Number    2AAF9334

                                        Size    29,3 GB

                                        Used Space    76 MB (0%)

                                        Free Space    29,2 GB (100%)

                                    Partition 1

                                        Partition ID    Disk #2, Partition #1

                                        Disk Letter    W:

                                        File System    NTFS

                                        Volume Serial Number    64D0BE1C

                                        Size    1023 GB

                                        Used Space    948 GB (92%)

                                        Free Space    75 GB (8%)

                                    Partition 2

                                        Partition ID    Disk #2, Partition #2

                                        Disk Letter    B:

                                        File System    NTFS

                                        Volume Serial Number    D443B441

                                        Size    499 GB

                                        Used Space    482 GB (96%)

                                        Free Space    17 GB (4%)

                                    Partition 3

                                        Partition ID    Disk #2, Partition #3

                                        Disk Letter    A:

                                        File System    NTFS

                                        Volume Serial Number    32490AB8

                                        Size    40 GB

                                        Used Space    38,8 GB (96%)

                                        Free Space    1,22 GB (4%)

                    Flash drives

                            SanDisk Ultra Fit USB Device

                                Manufacturer    SanDisk

                                Interface    USB

                                Capacity    14,3 GB

                                Real size    15.376.000.000 bytes

                                RAID Type    None

                                    S.M.A.R.T

                                        S.M.A.R.T not supported

                                    Partition 0

                                        Partition ID    Disk #3, Partition #0

                                        Disk Letter    D:

                                        File System    FAT32

                                        Volume Serial Number    224114C6

                                        Size    14,3 GB

                                        Used Space    1,45 GB (10%)

                                        Free Space    12,9 GB (90%)

            Motherboard

                Manufacturer    ASUSTeK Computer INC.

                Model    P5B (Socket 775)

                Version    Rev 1.xx

                Chipset Vendor    Intel

                Chipset Model    P965/G965

                Chipset Revision    C2

                Southbridge Vendor    Intel

                Southbridge Model    82801HB/HR (ICH8/R)

                Southbridge Revision    B0

                System Temperature    36 °C

                    BIOS

                        Brand    American Megatrends Inc.

                        Version    2104

                        Date    09.03.2009

                    Voltage

                        CPU CORE    1.128 V

                        MEMORY CONTROLLER    1.832 V

                        +3.3V    3.280 V

                        +5V    4.920 V

                        +12V    6.580 V

                        VIN5    1.552 V

                        VIN6    0.920 V

                    PCI Data

                            Slot PCI-E

                                Slot Type    PCI-E

                                Slot Usage    In Use

                                Bus Width    32 bit

                                Slot Designation    PCIEX16

                                Characteristics    3.3V, Shared, PME

                                Slot Number    0

                            Slot PCI

                                Slot Type    PCI

                                Slot Usage    Available

                                Bus Width    32 bit

                                Slot Designation    PCI_1

                                Characteristics    3.3V, Shared, PME

                                Slot Number    1

                            Slot PCI

                                Slot Type    PCI

                                Slot Usage    Available

                                Bus Width    32 bit

                                Slot Designation    PCI_2

                                Characteristics    3.3V, Shared, PME

                                Slot Number    2

                            Slot PCI

                                Slot Type    PCI

                                Slot Usage    Available

                                Bus Width    32 bit

                                Slot Designation    PCI_3

                                Characteristics    3.3V, Shared, PME

                                Slot Number    3

            • 3. Re: mous & keyboard (usb) does not work anymore after reinstall of win10
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              I double checked your computer specification and the issue you are experiencing seems to be related to the fact that the model does not support Windows® 10. I checked your computer manufacturer's site, but there are no drivers or support for this operating system, see here: https://www.asus.com/us/Motherboards/P5B/HelpDesk_Download/. At this stage, the recommendation in order to obtain full support and driver availability is to install one of the supported operating system for this model.

               

              Regards,

              Amy C.

              • 4. Re: mous & keyboard (usb) does not work anymore after reinstall of win10
                wolfs

                Annoying, because it worked once with Windows 10....
                Well I already had the problem with my graphics card and just have an old driver installiet which works under Windows 10 ;-)
                Maybe there is a similar solution?


                ...If it should mean that I now have to upgrade hardware parts, then I will probably love and finally switch to a Linux Os!

                • 5. Re: mous & keyboard (usb) does not work anymore after reinstall of win10
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Sure, I understand that. But, from our end since there are no drivers the best chance is to test with a different operating system.

                   

                  Regards,

                  Amy C.