We understand the situation regarding the Intel® SSD Data Center Tool.
Could you please confirm if the SSD is connected directly to the motherboard? If not, we suggest you connect the SSD directly to the motherboard because the Intel® SSD Data Center Tool is not able to see the SSD's when it is not connected directly to it.
We look forward to hearing back from you.
Yes, SSD directly connected. SATA ports in AHCI mode.
Hi Junior M.
I see we are in different time zones. This is a problem. I do not want to spend the next 5 years on the issue.
The equipment still stands on my table. So if you need any configuration information, I'm ready to provide it.
MB: ASUS P9D-M rev 1.03
MB: ASUS P8H67-V rev 3.0
I repeat, I checked on ESHI 5.5 U1 and 6.5.
If you need anything to check or you need any information about the configuration, I'm ready to provide it.
We would like to inform you that the latest version of the Intel® SSD Data Center Tool does not support VMware*. However, it seems that a previous version of the Tool(3.0.7) supports the following versions of ESXI* 5.5 or 6.0 as per our documents.
There's a note in the User Guide, page 7, that states that the user must set their ESXi* host acceptance level to "Community Supported" in order to install the tool.
I patched the SSD with the latest firmware. I tried to change the ports on the board. Tried to use EsXi 5.5, 6.0, 6.5. The result is the same.
In "Intel_SSD_Data_Center_Tool_3_0_7_User_Guide_331961-012.pdf" #1.3 "Supported SSDs" i see my "DS S3520". It`s SATA. It`s directly connected to MB.
And it does not work. This is strange.
Do I have the wrong motherboard? Can I ask you to recommend me a desktop motherboard (or a chipset) on which it will definitely work? Or LSI Adapter...
Why ISDCT trying to search for NVMe?:
/opt/intel/isdct # ./isdct set -system EnableLog = 'true'
Set EnableLog successful.
/opt/intel/isdct # ./isdct show -intelssd
15:24:07:300533 [debug] tdk_interface_dll.cpp(259) SendXMLMessage: Entering
15:24:07:302121 [debug] TDKInterface.cpp(522) scan: Entering
15:24:07:302135 [debug] DeviceFinder_NVME.cpp(63) scan: Entering
15:24:07:302143 [debug] DeviceFinder_NVME.cpp(100) scanPhysicalDevices: Entering
15:24:07:302211 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19
15:24:07:302229 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme0
15:24:07:302265 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19
15:24:07:302274 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme1
15:24:07:302299 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19
* * * * * *
15:24:07:305290 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19
15:24:07:305298 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme97
15:24:07:305321 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19
15:24:07:305329 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme98
15:24:07:305336 [debug] DeviceFinder_NVME.cpp scanPhysicalDevices: Exiting
15:24:07:305343 [debug] DeviceFinder_NVME.cpp scan: Exiting
15:24:07:305350 [debug] TDKInterface.cpp scan: Exiting
15:24:07:305447 [debug] tdk_interface_dll.cpp SendXMLMessage: Exiting
15:24:07:305455 [debug] tdk_interface_dll.cpp(303) ReceiveXMLMessage: Entering
15:24:07:305515 [debug] tdk_interface_dll.cpp ReceiveXMLMessage: Exiting
15:24:07:305523 [debug] tdk_interface_dll.cpp(303) ReceiveXMLMessage: Entering
15:24:07:305548 [debug] tdk_interface_dll.cpp ReceiveXMLMessage: Exiting
We recommend you to try with other previous versions of the Intel® SSD Data Center Tool:
Please keep in mind that those versions only work with ESXI* 5.5 or 6.0. Make sure you uninstall the previous version before proceeding.
The tool should not ask you for NVMe* drivers because this SSD is SATA, do you have other SSDs connected to the motherboard?
Could you please let us know where you found those logs?
This log file was created in /var/log/ when i make ./isdct set -system EnableLog = 'true'.
In "Intel_SSD_Data_Center_Tool_3_0_7_User_Guide_331961-012.pdf" #.2.4.1 "Show tool configuration"
/opt/intel/isdct # ./isdct show -system
- ISDCT Config -
I checked. Same.
I see that the new version 3.0.9 has been released. Interestingly, there will be a result. There is not yet for Vmware.
Thanks for the information, it seems that the Firmware of the SSD is not the latest one. The latest version of the Firmware is N2010121.
We recommend you to follow the next steps in order to update it:
1- Go to https://downloadcenter.intel.com/download/26491/Intel-SSD-Firmware-Update-Tool
2- Download the issdfut_2.2.3.iso
3- Go to https://rufus.akeo.ie/and download Rufus.
4- Connect an empty USB flash drive to the PC.
5- Open Rufus and change only the options "Device" and select your USB. Then go to ISO image, click on search and select the issdfut_2.2.3.iso you previously downloaded.
6- Go to your BIOS -> Boot -> Boot priority -> select the "USB" as primary.
7- Re-boot your PC. It should enter the firmware update tool for your SSD.
8- Update the firmware and then boot windows.
9- If it does not boot the "USB" or it gives you an error, please go to BIOS and change the boot mode to "legacy only". Then try again.
NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.
Please try it and let us know the results.
I already did it. As soon as I saw the problem... SSD firmware updated.
May I ask you, could you clarify whether this is possible on 'my' chipsets at all? For me to buy another hardware is not a problem.
The problem - is not to get the job done...
Thanks for the reply.
Based on the release notes for the Intel® SSD Data Center Tool there is no specific requirement related to the chipset.
We would investigate this with our additional resources. We would keep you posted with any updates.
Could you please provide us with the Intel® SSD Data Center Tool logs.
Please run the following commands:
• isdct set –system EnableLog=True
• isdct set –system LogFile=myDCTlogfile.txt
We look forward to hearing back from you.