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    SSD Data Center tools in ESXi do not see SSD DS S3520

    Sptta

      Hellow.

      "SSD Data Center tools" do not see the SSD drive. (tried 3.0.4 and 3.0.7)

      SSD DS S3520 firmware N2010112.

      Tried ESXi 5.5 U1 and 6.5.

      I have two servers based on motherboards ASUS P9D-M with chipset C224 with LSI® MegaRAID on board (no RAID in AHCI mode) and "server" ASUS on H67-V (in AHCI mode).

       

      I did everything in accordance with the documentation.

      - SSDs are connected to the SATA port directly. AHCI mode. (no RAID)

      - VIB installed

       

      Try:

      / opt / intel / isdct # ./isdct show -intelssd

      And all the time i see the same thing: - "No results"

      What did I miss?

       

      ~ # esxcli storage core device list

       

      t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

         Display Name: Local ATA Disk (t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__)

         Has Settable Display Name: true

         Size: 457862

         Device Type: Direct-Access

         Multipath Plugin: NMP

         Devfs Path: /vmfs/devices/disks/t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

         Vendor: ATA

         Model: INTEL SSDSC2BB48

         Revision: N201

         SCSI Level: 5

         Is Pseudo: false

         Status: on

         Is RDM Capable: false

         Is Local: true

         Is Removable: false

         Is SSD: true

         Is Offline: false

         Is Perennially Reserved: false

         Queue Full Sample Size: 0

         Queue Full Threshold: 0

         Thin Provisioning Status: yes

         Attached Filters:

         VAAI Status: unknown

         Other UIDs: vml.010000000050484456373337313038303034383042474e2020494e54454c20

         Is Local SAS Device: false

         Is Boot USB Device: false

         No of outstanding IOs with competing worlds: 32

      ~ #

       

      ~ # esxcli storage core path list

      sata.vmhba0-sata.0:0-t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

         UID: sata.vmhba0-sata.0:0-t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

         Runtime Name: vmhba0:C0:T0:L0

         Device: t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

         Device Display Name: Local ATA Disk (t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__)

         Adapter: vmhba0

         Channel: 0

         Target: 0

         LUN: 0

         Plugin: NMP

         State: active

         Transport: sata

         Adapter Identifier: sata.vmhba0

         Target Identifier: sata.0:0

         Adapter Transport Details: Unavailable or path is unclaimed

         Target Transport Details: Unavailable or path is unclaimed

         Maximum IO Size: 33553920

      ~ #

        • 1. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Sptta

          We understand the situation regarding the Intel® SSD Data Center Tool. 

          Could you please confirm if the SSD is connected directly to the motherboard?  If not, we suggest you connect the SSD directly to the motherboard because the Intel® SSD Data Center Tool is not able to see the SSD's when it is not connected directly to it. 


          We look forward to hearing back from you.

          Regards,
          Junior M.
           

          • 2. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
            Sptta

            Hellow/

            Yes, SSD directly connected. SATA ports in AHCI mode.

            • 3. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Sptta

              We would further investigate on this with our additional resources, we will keep you posted with any updates. 

              Regards, 
              Junior M. 

              • 4. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                Sptta

                Hi Junior M.

                I see we are in different time zones. This is a problem. I do not want to spend the next 5 years on the issue.

                The equipment still stands on my table. So if you need any configuration information, I'm ready to provide it.

                Server 1:

                MB: ASUS P9D-M rev 1.03

                Server 2:

                MB: ASUS P8H67-V rev 3.0

                 

                I repeat, I checked on ESHI 5.5 U1 and 6.5.

                If you need anything to check or you need any information about the configuration, I'm ready to provide it.

                • 5. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi Sptta

                  We would like to inform you that the latest version of the Intel® SSD Data Center Tool does not support VMware*. However,  it seems that a previous version of the Tool(3.0.7) supports the following versions of ESXI*  5.5 or 6.0 as per our documents

                  There's a note in the User Guide, page 7, that states that the user must set their ESXi* host acceptance level to "Community Supported" in order to install the tool.

                  Regards, 
                  Junior M. 
                   

                  • 6. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                    Sptta

                    Hi.

                    I patched the SSD with the latest firmware. I tried to change the ports on the board. Tried to use EsXi 5.5, 6.0, 6.5. The result is the same.

                    In "Intel_SSD_Data_Center_Tool_3_0_7_User_Guide_331961-012.pdf" #1.3 "Supported SSDs" i see my "DS S3520". It`s SATA. It`s directly connected to MB.

                    And it does not work. This is strange.

                     

                    Do I have the wrong motherboard? Can I ask you to recommend me a desktop motherboard (or a chipset) on which it will definitely work? Or LSI Adapter...

                     

                    Why ISDCT trying to search for NVMe?:

                    /opt/intel/isdct # ./isdct set -system EnableLog = 'true'

                    Set EnableLog successful.

                    /opt/intel/isdct # ./isdct show -intelssd

                    No results

                     

                     

                    TDKI.log

                    15:24:07:300533 [debug] tdk_interface_dll.cpp(259) SendXMLMessage: Entering

                    15:24:07:302121 [debug] TDKInterface.cpp(522) scan: Entering

                    15:24:07:302135 [debug] DeviceFinder_NVME.cpp(63) scan: Entering

                    15:24:07:302143 [debug] DeviceFinder_NVME.cpp(100) scanPhysicalDevices: Entering

                    15:24:07:302211 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

                    15:24:07:302229 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme0

                    15:24:07:302265 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

                    15:24:07:302274 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme1

                    15:24:07:302299 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

                     

                                                                                 * * * * * *

                     

                    15:24:07:305290 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

                    15:24:07:305298 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme97

                    15:24:07:305321 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

                    15:24:07:305329 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme98

                    15:24:07:305336 [debug] DeviceFinder_NVME.cpp scanPhysicalDevices: Exiting

                    15:24:07:305343 [debug] DeviceFinder_NVME.cpp scan: Exiting

                    15:24:07:305350 [debug] TDKInterface.cpp scan: Exiting

                    15:24:07:305447 [debug] tdk_interface_dll.cpp SendXMLMessage: Exiting

                    15:24:07:305455 [debug] tdk_interface_dll.cpp(303) ReceiveXMLMessage: Entering

                    15:24:07:305515 [debug] tdk_interface_dll.cpp ReceiveXMLMessage: Exiting

                    15:24:07:305523 [debug] tdk_interface_dll.cpp(303) ReceiveXMLMessage: Entering

                    15:24:07:305548 [debug] tdk_interface_dll.cpp ReceiveXMLMessage: Exiting

                    • 7. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi Sptta 

                      We recommend you to try with other previous versions of the  Intel® SSD Data Center Tool:  

                      3.0.4  
                      3.0.5
                      3.0.6

                      Please keep in mind that those versions only work with ESXI*  5.5 or 6.0. Make sure you uninstall the previous version before proceeding. 

                      The tool should not ask you for NVMe* drivers because this SSD is SATA, do you have other SSDs connected to the motherboard? 

                      Could you please let us know where you found those logs? 

                      Regards, 
                      Junior M. 

                      • 8. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                        Sptta

                        This log file was created in /var/log/ when i  make ./isdct set -system EnableLog = 'true'.

                        In "Intel_SSD_Data_Center_Tool_3_0_7_User_Guide_331961-012.pdf"  #.2.4.1 "Show tool configuration"

                         

                        /opt/intel/isdct #  ./isdct show -system

                        - ISDCT Config -

                        EnableLog: true

                        LogFile: /var/log/TDKI.log

                        • 9. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi Sptta  

                          Thanks for the information provided. 

                          Please let us know if you have the same output with the previous versions of the tool. 

                          Regards,
                          Junior M. 

                          • 10. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                            Sptta

                            I checked. Same.

                            I see that the new version 3.0.9 has been released. Interestingly, there will be a result. There is not yet for Vmware.

                            • 11. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi Sptta

                              Thanks for the information, it seems that the Firmware of the SSD is not the latest one. The latest version of the Firmware is N2010121. 

                              We recommend you to follow the next steps in order to update it: 

                              1- Go to https://downloadcenter.intel.com/download/26491/Intel-SSD-Firmware-Update-Tool

                              2- Download the issdfut_2.2.3.iso

                              3- Go to https://rufus.akeo.ie/and download Rufus.

                              4- Connect an empty USB flash drive to the PC.

                              5- Open Rufus and change only the options "Device" and select your USB. Then go to ISO image, click on search and select the issdfut_2.2.3.iso you previously downloaded.

                              6- Go to your BIOS -> Boot -> Boot priority -> select the "USB" as primary.

                              7- Re-boot your PC. It should enter the firmware update tool for your SSD.

                              8- Update the firmware and then boot windows.

                              9- If it does not boot the "USB" or it gives you an error, please go to BIOS and change the boot mode to "legacy only". Then try again.

                              NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.


                              Please try it and let us know the results.

                              Regards, 
                              Junior M.
                               

                              • 12. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                                Sptta

                                I already did it. As soon as I saw the problem... SSD firmware updated.

                                May I ask you, could you clarify whether this is possible on 'my' chipsets at all? For me to buy another hardware is not a problem.

                                The problem - is not to get the job done...

                                • 13. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hi Sptta

                                  Thanks for the reply. 

                                  Based on the release notes for the Intel® SSD Data Center Tool there is no specific requirement related to the chipset. 

                                  We would investigate this with our additional resources. We would keep you posted with any updates. 

                                  Regards, 
                                  Junior M.

                                  • 14. Re: SSD Data Center tools in ESXi do not see SSD DS S3520
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hi Sptta

                                    Could you please provide us with the  Intel® SSD Data Center Tool logs. 

                                    Please run the following commands: 

                                    isdct set –system EnableLog=True
                                    • isdct set –system LogFile=myDCTlogfile.txt


                                    We look forward to hearing back from you.

                                    Regards,
                                    Junior M.

                                     

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