9 Replies Latest reply on Nov 21, 2017 11:13 AM by Al Hill

    code 43 on new driver installed

    bobjr

      i have uploaded the new windows fall edition and lost my intel HD graphic driver with a code 43.  con not connect my second monitor and it has been disconnected and still get this error. any suggestion before i have to uninstall the new windows?

      I have repeatedly install the intel driver for the computer...  no success on the code 43

        • 1. Re: code 43 on new driver installed
          Al Hill

          Tell us about your system so you can get help.

          What is the processor model number?

          What Operating System?

          What graphics do you have?

           

          Provide as much complete information as you can.

           

          Doc

          • 2. Re: code 43 on new driver installed
            bobjr

            System Manufacturer SAMSUNG ELECTRONICS CO., LTD.

            System Model DP700A3D/DM700A3D/DB701A3D/DP700A7D

            System Type x64-based PC

            System SKU System SKUNumber

            Processor Intel(R) Core(TM) i5-3470T CPU @ 2.90GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)

            BIOS Version/Date American Megatrends Inc. P10KMS.076.140213.XJ, 2/13/2014

            SMBIOS Version 2.7

            Embedded Controller Version 255.255

            BIOS Mode UEFI

            BaseBoard Manufacturer SAMSUNG ELECTRONICS CO., LTD.

            BaseBoard Model Not Available

            BaseBoard Name Base Board

            Platform Role Desktop

            Secure Boot State On

            PCR7 Configuration Binding Not Possible

            Windows Directory C:\WINDOWS

            System Directory C:\WINDOWS\system32

            Boot Device \Device\HarddiskVolume2

            Locale United States

            Hardware Abstraction Layer Version = "10.0.16299.15"

            User Name BOB-OFFICE\Bob

            Time Zone Eastern Standard Time

            Installed Physical Memory (RAM) 12.0 GB

            Total Physical Memory 11.9 GB

            Available Physical Memory 7.90 GB

            Total Virtual Memory 14.3 GB

            Available Virtual Memory 10.1 GB

            Page File Space 2.38 GB

            Page File C:\pagefile.sys

            Virtualization-based security Not enabled

            Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable

            Hyper-V - VM Monitor Mode Extensions Yes

            Hyper-V - Second Level Address Translation Extensions Yes

            Hyper-V - Virtualization Enabled in Firmware Yes

            Hyper-V - Data Execution Protection Yes

            • 3. Re: code 43 on new driver installed
              bobjr

              Name Intel(R) HD Graphics

              PNP Device ID PCI\VEN_8086&DEV_0152&SUBSYS_B091144D&REV_09\3&11583659&0&10

              Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible

              Adapter Description Intel(R) HD Graphics

              Adapter RAM (2,080,374,784) bytes

              Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll

              Driver Version 10.18.10.4653

              INF File oem25.inf (iIVBD_w10 section)

              Color Planes Not Available

              Color Table Entries Not Available

              Resolution Not Available

              Bits/Pixel Not Available

              Memory Address 0xF7800000-0xF7BFFFFF

              Memory Address 0xE0000000-0xEFFFFFFF

              I/O Port 0x0000F000-0x0000F03F

              Driver c:\windows\system32\drivers\igdkmd64.sys (10.18.10.4653, 3.64 MB (3,811,816 bytes), 5/18/2017 3:11 PM)

              • 4. Re: code 43 on new driver installed
                bobjr

                the new updated windows 10 fall edition

                • 5. Re: code 43 on new driver installed
                  Al Hill

                  You can find the latest driver for you HD 2500 graphics here:

                  Downloads for Intel® HD Graphics 2500

                   

                  Doc

                  • 6. Re: code 43 on new driver installed
                    bobjr

                    still have the same issue after down load...

                     

                    Name Intel(R) HD Graphics

                    PNP Device ID PCI\VEN_8086&DEV_0152&SUBSYS_B091144D&REV_09\3&11583659&0&10

                    Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible

                    Adapter Description Intel(R) HD Graphics

                    Adapter RAM (2,080,374,784) bytes

                    Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll

                    Driver Version 10.18.10.4653

                    INF File oem25.inf (iIVBD_w10 section)

                    Color Planes Not Available

                    Color Table Entries Not Available

                    Resolution Not Available

                    Bits/Pixel Not Available

                    Memory Address 0xF7800000-0xF7BFFFFF

                    Memory Address 0xE0000000-0xEFFFFFFF

                    I/O Port 0x0000F000-0x0000F03F

                    Driver c:\windows\system32\drivers\igdkmd64.sys (10.18.10.4653, 3.64 MB (3,811,816 bytes), 5/18/2017 3:11 PM)

                    • 7. Re: code 43 on new driver installed
                      bobjr

                      hello doc,

                       

                      as update I had to do a "redo" a recovery and go back to the pre windows update release, and all works great.

                      Up date drive again in this mode and still working awesome.

                       

                      any other suggestions before i try one more time to upload the new windows upgrade...

                      Best regards,

                      Bob

                      • 8. Re: code 43 on new driver installed
                        bobjr

                        Good day sir,

                         

                        As final updated on this issue, i  finally got the driver to work after uploading the new driver on the old windows program and then i still had to reload and recover the new windows update two more times after the driver update.

                        It finally accepted the driver update...

                         

                        Thank you for pointing me in the right direction...

                        Best regards,

                        Bob

                        • 9. Re: code 43 on new driver installed
                          Al Hill

                          Glad you have it working.

                           

                          Doc