13 Replies Latest reply on Dec 27, 2017 3:11 PM by Intel Corporation

The Intel display driver is crashing in windows 10 creator update.

Michael12345 Nov 16, 2017 7:34 PM

Hi,

I recently upgraded to windows 10 creator update. Before the upgrade my intel graphics driver is working fine. After the upgrade to windows 10 creator it is not working any more.

Any advice what I can do to this? I cannot also rollback the windows upgrade because I tried that to delay the upgrade for so may times and I always bug me to upgrade.

Btw, I dont use antivirus nor anti spyware. I only use the default/built-in windows antivirus.

Here is the error and my laptop details that might help you guys :

Errors in error log :

Faulting application name: dwm.exe, version: 10.0.15063.0, time stamp: 0x982d0cc7

Faulting module name: igd10iumd64.dll, version: 10.18.10.4653, time stamp: 0x58e7c06c

Exception code: 0xc0000005

Fault offset: 0x000000000019a4a3

Faulting process id: 0x1c78

Faulting application start time: 0x01d35f489b37e5b0

Faulting application path: C:\WINDOWS\System32\dwm.exe

Faulting module path: C:\WINDOWS\system32\igd10iumd64.dll

Report Id: e2924924-f336-4c57-a9d8-5df86fcfccb0

Faulting package full name:

Faulting package-relative application ID:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: dwm.exe

P2: 10.0.15063.0

P3: 982d0cc7

P4: igd10iumd64.dll

P5: 10.18.10.4653

P6: 58e7c06c

P7: c0000005

P8: 000000000021b0a0

P9:

P10:

Attached files:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_118130e1cfde8478761d74967a3340eb302ebe92_9adbe171_cab_28af21ee\minidump.mdmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2142.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2152.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2182.tmp.txt

\\?\C:\Windows\Temp\WER21D1.tmp.appcompat.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_118130e1cfde8478761d74967a3340eb302ebe92_9adbe171_cab_28af21ee\memory.hdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_118130e1cfde8478761d74967a3340eb302ebe92_9adbe171_cab_28af21ee

Analysis symbol:

Rechecking for solution: 0

Report Id: 06f007e5-08a9-43b4-8a9c-b7472c59ffa8

Report Status: 4

Hashed bucket:

OS and Machine Specs:

OS : Windows 10 Pro

Version : 1703
OS Build : 15063.726

OS Type : 64 bit

Installed RAM : 8GB

Thanks

Mike

1. Re: The Intel display driver is crashing in windows 10 creator update.

Nov 17, 2017 11:32 AM (in response to Michael12345)

This message was posted on behalf of Intel Corporation

Michael12345: Thank you very much for contacting the Intel® Graphics communities. We are sorry to hear the laptop is not working as expected.

In order to try to fix this problem, I looked on ASUS’s web site for the proper graphics driver for your system, but there is no driver available, which means that probably the laptop is working with the Microsoft “Inbox” driver, that gets installed automatically:
https://www.asus.com/Laptops/X450CA/HelpDesk_Download/

Additionally, we can try to un-install the current graphics driver from device manager and re-install the latest driver version 4653:
https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=81499

Just in case, if by any chance the driver does not get installed, then we can try to install it manually:
https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

Any further questions, please let me know.

Regards,
Alberto R
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2. Re: The Intel display driver is crashing in windows 10 creator update.

Michael12345 Nov 19, 2017 10:14 AM (in response to Michael12345)

Hi @Alberto,

I did uninstall and reinstall the driver using automatic update and use the default installed driver of Microsoft. Same error. Every time the driver/service starts, it crash immediately.

Yes, there is no update from Asus.

I think the 10.0.15063.0 is the Intel® Graphics Driver for Windows* [15.33] which the latest driver at the moment. But let me check this again. I am using my other laptop right now.
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3. Re: The Intel display driver is crashing in windows 10 creator update.

Nov 20, 2017 4:04 PM (in response to Michael12345)

This message was posted on behalf of Intel Corporation

Hi Michael12345: Thank you for providing that information. Sure, no problem, take your time and once you get the chance please let us know the results. If the problem persists after trying the steps above, please provide the information requested on the link below:
https://communities.intel.com/message/319025

Any questions, please let me know.

Regards,
Alberto R
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4. Re: The Intel display driver is crashing in windows 10 creator update.

Nov 29, 2017 2:58 PM (in response to Michael12345)

This message was posted on behalf of Intel Corporation

Michael12345: I just wanted to check if the problem persists and if you need further assistance on this matter?

Any questions, please let me know.

Regards,
Alberto R
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5. Re: The Intel display driver is crashing in windows 10 creator update.

Michael12345 Nov 29, 2017 4:58 PM (in response to Intel Corporation)

It is the same. The driver keeps on crashing evrytime I restart by disable and enabling the driver. Technically it is dead and not working.
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6. Re: The Intel display driver is crashing in windows 10 creator update.

Nov 30, 2017 1:06 PM (in response to Michael12345)

This message was posted on behalf of Intel Corporation

Michael12345: Thank you very much for providing that information. We are sorry to hear the problem persists, if you need further assistance on this matter, for us to do further research, please provide the information requested on the thread provided previously:
https://communities.intel.com/message/319025

Any questions, please let me know.

Regards,
Alberto R
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7. Re: The Intel display driver is crashing in windows 10 creator update.

Dec 7, 2017 2:21 PM (in response to Michael12345)

This message was posted on behalf of Intel Corporation

Michael12345: I just wanted to check if you saw the information we requested previously you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,
Alberto R
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8. Re: The Intel display driver is crashing in windows 10 creator update.

Michael12345 Dec 8, 2017 5:01 AM (in response to Intel Corporation)

Category	Questions	Answers (N/A if not applicable)
Description	Provide a detailed description of the issue	The display driver is starting then suddenly it stop on windows 10 creator update. If I go to device manager and disable and enable the driver or service, it immediately complain that the driver stop.
Description	Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")	Always (100%): X Often (51-99%): Sporadic (20-50%): Very Sporadic (<20%):
Hardware (HW)	Brand and Model of the system.	Asus X450CA
	Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?	Only the Integrated Intel® HD Graphics 4000
	Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)	LFP
	How much memory [RAM] in the system (see note2 below).	8GB
	Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
	Hardware Stepping (see note1 below).
Software (SW)	Operating System version (see note2 below).	Window 10 Pro Build 16299(Creator Update)
	VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.	PCI\VEN_8086&DEV_0166&SUBSYS_126D1043&REV_09 PCI\VEN_8086&DEV_0166&SUBSYS_126D1043 PCI\VEN_8086&DEV_0166&CC_030000 PCI\VEN_8086&DEV_0166&CC_0300
	Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).	Driver version : 10.18.10.4653
	SW or Apps version used to replicate the issue.
Configurations	Single display, clone, or extended (see note2 below).	Single
	Display resolution & refresh rate setting of each display (see note2 below).	1024x768
	AC or DC mode, i.e. is power cable plugged in or not?	Both, Plugin and NOT, driver is still failing to start
How to repro	Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.	Run or Start the windows and it will fail after start/boot of OS ...

9. Re: The Intel display driver is crashing in windows 10 creator update.

Dec 8, 2017 3:23 PM (in response to Michael12345)

This message was posted on behalf of Intel Corporation

Michael12345: Thank you very much for providing those files. We will start a research on this matter, as soon as I get any updates I will post all the details on this thread.

Any questions, please let me know.

Regards,
Alberto R
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10. Re: The Intel display driver is crashing in windows 10 creator update.

vaguy Dec 14, 2017 2:46 PM (in response to Michael12345)

I too am having this exact same issue
Dell Inspiron 660 with HD Graphics, Windows 10 Pro 64bit

Faulting application name: dwm.exe, version: 10.0.15063.0, time stamp: 0x982d0cc7
Faulting module name: igd10iumd64.dll, version: 10.18.10.4653, time stamp: 0x58e7c06c
Exception code: 0xc0000005
Fault offset: 0x000000000019a4a3
Faulting process id: 0x11f4
Faulting application start time: 0x01d3739979adbec0
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\system32\igd10iumd64.dll
Report Id: 43469d3f-b9d1-46b9-b4c6-26fd75a4012c
Faulting package full name:
Faulting package-relative application ID:

The PC has worked flawlessly up until the installation of Microsoft's Creators update
I have 3 monitors. VGA, HDMI and USB. My configuration has the HDMI monitor duplicated over the USB attached monitor.
I have run Dell's update utility and Intel's update utility - everything is up to date.

I have tried everything suggested in this thread. I've unrolled the Windows 10 Creators update - all is good for now.
I have other Dell desktops - no problems with those (but they are single monitor configurations).
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11. Re: The Intel display driver is crashing in windows 10 creator update.

Dec 19, 2017 12:47 PM (in response to vaguy)

This message was posted on behalf of Intel Corporation

vaguy: Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:
https://communities.intel.com/community/tech

Let me apologize for any inconvenience.

Regards,
Alberto R
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12. Re: The Intel display driver is crashing in windows 10 creator update.

Dec 19, 2017 12:49 PM (in response to Michael12345)

This message was posted on behalf of Intel Corporation

Michael12345: I just received some updates from the research we were doing and we just wanted to confirm if you followed the troubleshooting steps provided by ASUS for Display problem of ASUS Notebook:
https://www.asus.com/support/FAQ/1015072/

Any questions, please let me know.

Regards,
Alberto R
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13. Re: The Intel display driver is crashing in windows 10 creator update.

Dec 27, 2017 3:11 PM (in response to vaguy)

This message was posted on behalf of Intel Corporation

vaguy: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,
Alberto R
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