13 Replies Latest reply on Dec 27, 2017 3:11 PM by Intel Corporation

    The Intel display driver is crashing in windows 10 creator update.

    Michael12345

      Hi,

       

      I recently upgraded to windows 10 creator update. Before the upgrade my intel graphics driver is working fine. After the upgrade to windows 10 creator it is not working any more.

      Any advice what I can do to this? I cannot also rollback the windows upgrade because I tried that to delay the upgrade for so may times and I always bug me to upgrade.

       

      Btw, I dont use antivirus nor anti spyware. I only use the default/built-in windows antivirus.

       

      Here is the error and my laptop details that might help you guys :

      Errors in error log :

       

      A.

      Faulting application name: dwm.exe, version: 10.0.15063.0, time stamp: 0x982d0cc7

      Faulting module name: igd10iumd64.dll, version: 10.18.10.4653, time stamp: 0x58e7c06c

      Exception code: 0xc0000005

      Fault offset: 0x000000000019a4a3

      Faulting process id: 0x1c78

      Faulting application start time: 0x01d35f489b37e5b0

      Faulting application path: C:\WINDOWS\System32\dwm.exe

      Faulting module path: C:\WINDOWS\system32\igd10iumd64.dll

      Report Id: e2924924-f336-4c57-a9d8-5df86fcfccb0

      Faulting package full name:

      Faulting package-relative application ID:

       

      B.

      Fault bucket , type 0

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: dwm.exe

      P2: 10.0.15063.0

      P3: 982d0cc7

      P4: igd10iumd64.dll

      P5: 10.18.10.4653

      P6: 58e7c06c

      P7: c0000005

      P8: 000000000021b0a0

      P9:

      P10:

       

      Attached files:

      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_118130e1cfde8478761d74967a3340eb302ebe92_9adbe171_cab_28af21ee\minidump.mdmp

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2142.tmp.WERInternalMetadata.xml

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2152.tmp.csv

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2182.tmp.txt

      \\?\C:\Windows\Temp\WER21D1.tmp.appcompat.txt

      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_118130e1cfde8478761d74967a3340eb302ebe92_9adbe171_cab_28af21ee\memory.hdmp

       

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_118130e1cfde8478761d74967a3340eb302ebe92_9adbe171_cab_28af21ee

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 06f007e5-08a9-43b4-8a9c-b7472c59ffa8

      Report Status: 4

      Hashed bucket:

       

      OS and Machine Specs:

      OS : Windows 10 Pro

      Version : 1703
      OS Build : 15063.726

      OS Type : 64 bit

      Installed RAM : 8GB
      OS.PNG

       

       

       

      driver.PNGsystem.PNGdisplay.PNG

       

      Thanks

      Mike