Michael12345: Thank you very much for contacting the Intel® Graphics communities. We are sorry to hear the laptop is not working as expected.
In order to try to fix this problem, I looked on ASUS’s web site for the proper graphics driver for your system, but there is no driver available, which means that probably the laptop is working with the Microsoft “Inbox” driver, that gets installed automatically:
Additionally, we can try to un-install the current graphics driver from device manager and re-install the latest driver version 4653:
Just in case, if by any chance the driver does not get installed, then we can try to install it manually:
Any further questions, please let me know.
I did uninstall and reinstall the driver using automatic update and use the default installed driver of Microsoft. Same error. Every time the driver/service starts, it crash immediately.
Yes, there is no update from Asus.
I think the 10.0.15063.0 is the Intel® Graphics Driver for Windows* [15.33] which the latest driver at the moment. But let me check this again. I am using my other laptop right now.
Hi Michael12345: Thank you for providing that information. Sure, no problem, take your time and once you get the chance please let us know the results. If the problem persists after trying the steps above, please provide the information requested on the link below:
Any questions, please let me know.
It is the same. The driver keeps on crashing evrytime I restart by disable and enabling the driver. Technically it is dead and not working.
Michael12345: Thank you very much for providing that information. We are sorry to hear the problem persists, if you need further assistance on this matter, for us to do further research, please provide the information requested on the thread provided previously:
Any questions, please let me know.
Answers (N/A if not applicable)
Provide a detailed description of the issue
The display driver is starting then suddenly it stop on windows 10 creator update. If I go to device manager and disable and enable the driver or service, it immediately complain that the driver stop.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Only the Integrated Intel® HD Graphics 4000
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Window 10 Pro Build 16299(Creator Update)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Driver version : 10.18.10.4653
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
Both, Plugin and NOT, driver is still failing to start
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Run or Start the windows and it will fail after start/boot of OS
I too am having this exact same issue
Dell Inspiron 660 with HD Graphics, Windows 10 Pro 64bit
Faulting application name: dwm.exe, version: 10.0.15063.0, time stamp: 0x982d0cc7
Faulting module name: igd10iumd64.dll, version: 10.18.10.4653, time stamp: 0x58e7c06c
Exception code: 0xc0000005
Fault offset: 0x000000000019a4a3
Faulting process id: 0x11f4
Faulting application start time: 0x01d3739979adbec0
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\system32\igd10iumd64.dll
Report Id: 43469d3f-b9d1-46b9-b4c6-26fd75a4012c
Faulting package full name:
Faulting package-relative application ID:
The PC has worked flawlessly up until the installation of Microsoft's Creators update
I have 3 monitors. VGA, HDMI and USB. My configuration has the HDMI monitor duplicated over the USB attached monitor.
I have run Dell's update utility and Intel's update utility - everything is up to date.
I have tried everything suggested in this thread. I've unrolled the Windows 10 Creators update - all is good for now.
I have other Dell desktops - no problems with those (but they are single monitor configurations).
vaguy: Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:
Let me apologize for any inconvenience.