11 Replies Latest reply on Dec 5, 2017 10:14 AM by Intel Corporation

    Intel 530 240GB Full Diagnostic Scan failure

    karupp

      Hello,

       

      I recently ran a full diagnostic scan of my Intel 530 240GB SSD the other day and saw that it failed at 9% during the Read Scan portion of the test while showing this message: "Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance."

       

      Since then, I have updated to the latest version of Intel SSD Toolbox (v3.4.7) and ran the test again with the same result. I have owned my drive for three years now and use it in my home desktop. After looking around at some of the other posts regarding SSDs, it was a common theme for an attachment of the SMART details provided by the Intel SSD Toolbox.

       

      Any advice or help would be greatly appreciated,

      KR

        • 1. Re: Intel 530 240GB Full Diagnostic Scan failure
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello karupp,

          We understand that your Intel® SSD 530 Series failed the Read Scan on Intel® SSD Toolbox.

          Thanks for sharing the SSD's S.M.A.R.T. log. Based on it, the SSD seems to be in good health. The error may be caused by corrupted data on the drive. We recommend to create a back up of the information on the drive and run a secure erase.

          You can secure erase the SSD using Intel® SSD Toolbox. You may also use Microsoft* DiskPart* as instructed in the article below:

          Removing Partitions with Microsoft DiskPart*

          After doing, please run the Full Diagnostic scan again and let us know the results.

          Best regards,
          Eugenio F.

          • 2. Re: Intel 530 240GB Full Diagnostic Scan failure
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi karupp,

            We're wondering if you had the chance to go through the recommendations indicated in our previous post and if they were helpful.

            Best regards,
            Eugenio F.

            • 3. Re: Intel 530 240GB Full Diagnostic Scan failure
              karupp

              Eugenio,

               

              Thank you for taking the time to follow up. Between the holiday season and other events I have not yet tried a fresh install of the OS on the Intel SSD.

               

              Additionally, the copy of Windows that I have is an OEM version. Wiping the drive clean for a fresh install would require the purchase of another license key that I do not have at this time.

               

              KR

              • 4. Re: Intel 530 240GB Full Diagnostic Scan failure
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello karupp,

                You're welcome! We understand that you don't want to lose your current Windows* 10 OEM license.

                As an alternative, please run the chkdsk /f on your SSD from an elevated command prompt window. You can find more details and information on how to use this command here:

                Chkdsk

                Note: Intel supplies these links as a courtesy to our customers and does not endorse these tools or links over any other options. The customer assumes full responsibility for proper use of these tools.

                Please restart the system after the chkdsk /f finishes and let us know if the program finds and corrects any errors. Run the Full Diagnostics again from Intel® SSD Toolbox.

                Best regards,
                Eugenio F.

                • 5. Re: Intel 530 240GB Full Diagnostic Scan failure
                  Bitbingo

                  Hello,Eugenio F

                  I have a problem about the intel SSD Optimizer of  530 series 120GB,as the following snipping picture,

                  could you giving me some explain about the error code(10/114),and if you have some suggestions to solve the problem, show me please~

                  Thank you very much~~@Eugenio F

                  Best regards

                  Bitbingo

                  Intel SSD Error.PNG

                   

                  • 6. Re: Intel 530 240GB Full Diagnostic Scan failure
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Bitbingo,

                    Thanks for posting. We understand that you're receiving error (10/114) for Intel® SSD Optimizer at Intel® SSD Toolbox.

                    Just to confirm, do you receive this error before running the Optimizer, or after? As for possible solutions, please install the latest Intel SSD Toolbox version (3.4.9 as of today):

                    Intel® Solid State Drive Toolbox

                    Once installed, make sure the firmware for your Intel® Solid State Drive 530 Series is up to date. The latest firmware versions for this drive are DC32 for the 2.5" form factor, and DC33 for the mSATA. After that, please reboot your system and try again.

                    Please let us know how it goes for you.

                    Best regards,
                    Eugenio F.

                    • 7. Re: Intel 530 240GB Full Diagnostic Scan failure
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi karupp,

                      We haven't heard from you in a while.

                      Please let us know if there's anything else we can help you with.

                      Best regards,
                      Eugenio F.

                      • 8. Re: Intel 530 240GB Full Diagnostic Scan failure
                        Bitbingo

                        Hello,Eugenio F

                        Thank you for your help, I already updated the software version to 3.4.9, but the same problem still occurred.

                        I have never met this problem before, I'm not sure whether there are some wrong settings of Win 10.I capture the picture of the storage setting as the following:

                        storage.PNG

                        Please give me suggestion, Thank you very much.

                        Best regards

                        Bitbingo

                        • 9. Re: Intel 530 240GB Full Diagnostic Scan failure
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Bitbingo,

                          Thanks for updating Intel® SSD Toolbox. In order to further investigate the issue, we would like some additional information:

                          1. Intel® SSD Toolbox log. This log is created using the “Export” button in the “Homepage” of Intel® SSD Toolbox.
                          2. Intel® SSD Toolbox runtime log file. This should be found here: C:\intel\logs\intelSSDTDK.log
                          3. Intel® System Support Utility report. Download this tool, once it scans your system it will allow you to save the report.

                          Please attach these three files to your next reply. To enable file attachments, you will need to switch to the advanced editor mode while replying.

                          Best regards,
                          Eugenio F.

                          • 10. Re: Intel 530 240GB Full Diagnostic Scan failure
                            Bitbingo

                            Hi~Eugenio F.

                            Thank you for replying, I have already gotten the three files, as the attachments. Hope to give you some information to solve the problem.

                            Thank you~

                            Best regards,

                            Bitbingo.

                             

                            • 11. Re: Intel 530 240GB Full Diagnostic Scan failure
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello Bitbingo,

                               

                              Thanks for sharing the requested files.

                               

                              We noticed the firmware on your Intel® SSD 530 Series is LAFi, meaning this is a drive manufactured by Intel for a different company, most likely Lenovo*. Please confirm with your system manufacturer if there are firmware updates available for your SSD as this might help.

                               

                              Intel® SSD Optimizer is a manual way to run TRIM on our SSDs. Please make sure your system has the requirements to run TRIM:

                               

                              • Disable scheduled defragmentation.

                               

                              1. Go to This PC/My PC.
                              2. Right click on your Intel® SSD and select Properties.
                              3. Move to the Tools tab and select Optimize.
                              4. Click on Change Settings and uncheck the box for "Run on shecdule (recommended). Please notice that if you leave this option checked, Windows* will run TRIM by itself, which might be a good alternative if you keep having issues with Intel® SSD Optimizer.

                               

                              • Disable Superfetch:

                               

                              1. Press the Windows Key + R and type services.msc, then press Enter.
                              2. Now on the Services window, scroll down until you find Superfetch.
                              3. Double click on Superfetch and change the startup type to "Disable".

                               

                              • Enable Microsoft Volume Shadow Copy Service*:

                               

                              1. Still on the Services windows, scroll down to find Volume Shadow Copy.
                              2. Double click on it and change the startup type to "Automatic".
                              3. Click Start to begin the service.


                              I hope this information will be useful for you.

                              Best regards,
                              Eugenio F.