3 Replies Latest reply on Nov 16, 2017 11:23 AM by Intel Corporation

    Dessault Systéms 3dExperience

    m.h.bethke@web.de

      Owning a Lenovo T440s with an Intel HD-Graphics 4400, I'm struggling using 3dExperience because it keeps telling me that my Graphicchip is not on a List at some Path.

       

       

      Is there any Chance I could still use my Notebook or is it just too old??

        • 1. Re: Dessault Systéms 3dExperience
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello m.h.bethke@web.de,

          Thank you for contacting Intel® technical support.  I will be more than happy to help you.

          I understand that you are having issues with 3DEXPERIENCE® and the Intel® HD Graphics 4400 controller.

          To better assist you with your request, I will need to check some information about your computer.  Please follow these steps:

          1. In the keyboard, press WinLogo key + R.
          2. In the Run box please type dxdiag and hit Enter.
          3. Click on Save All Information (save it in your desktop).
          4. Attach to this thread the file
          To attach a file, you must click the “Attach” option on the bottom right hand corner of the response box.

          Regards,

          Xavier A.
          • 2. Re: Dessault Systéms 3dExperience
            m.h.bethke@web.de

            hey Xavier,

             

            thank u for your quick response

            here is the DxDiag

             

            Malte B.

            • 3. Re: Dessault Systéms 3dExperience
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello m.h.bethke@web.de,

              Thank you for the information provided.  I would suggest doing a clean installation of the latest driver for your graphics controller.  This involves uninstalling and deleting the current driver, and then doing a manual installation of the latest driver.

              Please follow the steps below to uninstall the graphics driver:

              1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
              2. Expand the Display Adapters section.
              3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
              4. Right-click the Intel Graphics Driver and select Uninstall.
              5. Select the check box Delete the driver software for this device.
              6. Reboot the computer after the uninstall process has finished.
              Please follow these steps in order to update the graphics driver:
              1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27267/a08/win64_154037.4835.zip
              2. Unzip the file to a designated location or folder.
              3. Right-click Windows Start icon and open Device Manager.
              4. Click Yes when prompted for permission from User Account Control.
              5. Expand the Display adapters section.
              6. Right-click the Intel® graphics entry and select Update Driver Software.
              7. Click "Browse my computer for driver software".
              8. Click "Let me pick from a list of device drivers on my computer".
              9. Click "Have Disk".
              10. Click "Browse".
              11. Access the designated location or folder, and access a folder called "Graphics".
              12. Select the file called "igdlh64" or "igdlh".
              13. Click Open, then click OK, and finally click Next. Drivers are now being installed.
              14. Reboot your computer.
              Regards,

              Xavier A.