4 Replies Latest reply on Nov 28, 2017 1:16 PM by Intel Corporation

    Black screen After Intel Graphics Family Driver Installation

    Babayega

      I have been dealing with the above named issue for a few weeks now and i don't know where the problem is. I have tried uninstalling and re-installing the drivers again but still doesn't work. I have tried updating from windows update but still nothing. I have tried updating from manufactures site but still nothing. I have a Dell Latitude e5440. My only solution is to either disable or uninstall the Intel graphics driver. But then my machine runs on Microsoft basic driver when that happens and my Nvidia gpu is not detected from there on. So i need my Intel to work in order for my Nvidia to work properly. What i'm i missing?? Please help. I'm running out of my mind here!!

        • 1. Re: Black screen After Intel Graphics Family Driver Installation
          Al Hill

          What is the complete processor model number?

          What intel graphics do you have?

          What operating system do you have?

           

          Doc

          • 2. Re: Black screen After Intel Graphics Family Driver Installation
            Babayega

            I have intel(R) Core(TM) i5-4310U CPU@2.00GHz.
            My Os is Windows 10 professional (64bit).
            Dell Driver Update Package: Intel HD, 4200, 4400, 4600, 5000, 5100, 5200, 5300, 5500, 6000, 515, 520, 530, P530, Iris 540 Graphics Driver, 20.19.15.4531, A05

            • 3. Re: Black screen After Intel Graphics Family Driver Installation
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Babayega,

              Thank you for contacting Intel® technical support.  I will be more than happy to help you.

              Thank you for the information provided.  I understand that you are having issues with the screen only when enabling the Intel® HD Graphics controller.

              I would suggest uninstalling and deleting the current driver in the system, and then installing the latest version available in the Intel® website.

              Please follow the steps below to uninstall the graphics driver:

              1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
              2. Expand the Display Adapters section.
              3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
              4. Right-click the Intel Graphics Driver and select Uninstall.
              5. Select the check box Delete the driver software for this device.
              6. Reboot the computer after the uninstall process has finished.
              Please follow these steps in order to update the graphics driver:
              1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27267/a08/win64_154037.4835.zip
              2. Unzip the file to a designated location or folder.
              3. Right-click Windows Start icon and open Device Manager.
              4. Click Yes when prompted for permission from User Account Control.
              5. Expand the Display adapters section.
              6. Right-click the Intel® graphics entry and select Update Driver Software.
              7. Click "Browse my computer for driver software".
              8. Click "Let me pick from a list of device drivers on my computer".
              9. Click "Have Disk".
              10. Click "Browse".
              11. Access the designated location or folder, and access a folder called "Graphics".
              12. Select the file called "igdlh64" or "igdlh".
              13. Click Open, then click OK, and finally click Next. Drivers are now being installed.
              14. Reboot your computer.
              Regards,

              Xavier A.
              • 4. Re: Black screen After Intel Graphics Family Driver Installation
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Babayega,

                I was checking your case and would like to know if you need further assistance.  If so, please do not hesitate in replying back.

                Regards,

                Xavier A.