3 Replies Latest reply on Nov 15, 2017 3:44 PM by Intel Corporation

    Can't display 4K using Win10 64 Home+i7-8700K+ASUS PRIME Z370A+UHD Graphics630+DELL UP3214Q 4K monitor via Displayport

    vicl6

      Hi, I got My PC =  i7-8700K + ASUS PRIME Z370A +16GB DDR4 + SATA SSD 275GB + Win10Home(64bit)

      + UHD Graphics 630 + DELL 4K Monitor UP3214Q via Displayport.

       

      Problem:  My PC displays "Two 1920x2160 (60Hz) Screens" (left and right) on a DELL UP3214Q 4K monitor.

       

      - UHD Graphics 630 driver ver. 22.20.16.4815 (2017.9.26)

       

      Intel® Graphics Driver for Windows* [15.47]

      • Date: 10-Oct-2017
      • Version: 15.47.02.4815 (Latest)
      • OS: Windows® 10, 64-bit*

       

      - Dell UP3214Q.inf ver.1.0 (2013.6.6) 

       

       

      But I would like to see only one 3840x2160 (60Hz) Screen on DELL UP3214Q 4K monitor.

       

      Is there anybody who knows the reason ?

       

      Cf. Intel® Graphics Driver for Windows* [15.60]

      • Date: 07-Nov-2017
      • Version: 15.60.0.4849 (Latest)
      • OS: Windows® 10, 64-bit*

      Although try installing this latest verion 15.60.0.4849, but its installer says "Can't install for 8th gen processors".

      I don't know why.

       

      Cf., Another system (with i7-4790K+ASUS Z97A+HD4600+Win10Home64bit) can display 4K (60Hz) screen on This DELL 4K monitor via Displayport.

       

      Thanks.