-
1. Re: I'm having HDR issues with windows update 1709
Nov 13, 2017 8:00 AM (in response to MichaelHin)This message was posted on behalf of Intel CorporationHello MichaelHin,
Thank you for joining the Graphics Community. I am sorry to hear you are having issues with this matter.
We would like to collect more information regarding your system, please provide the following information:
- Your Download Intel® System Support Utility for Windows* report.
To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
Regards,
Amy C.
-
2. Re: I'm having HDR issues with windows update 1709
MichaelHin Nov 13, 2017 9:30 AM (in response to Intel Corporation)Attached is my info. However, I have since went back to the old windows right before the 1709 creators update.
I just read the intel hdr report and it stated that the grayed out desktop is normal for Non HDR content. Is this true? If so this is definitely not a good look.
I read some of this and it looks like this may be necessary look of non hdr content. This is definitely something I would invest in. It hurts my eyes while looking at the screen
Here is the link to what I read below. Please me know your thoughts.
-
SSUinteldiagnosticreport.exe.zip 312.6 K
-
-
3. Re: I'm having HDR issues with windows update 1709
Nov 13, 2017 10:01 AM (in response to MichaelHin)This message was posted on behalf of Intel CorporationMichaelHin, thank you for this information.
Please let me review this matter, I will update the thread with more information for this as soon as possible.
Regards,
Amy C.
-
4. Re: I'm having HDR issues with windows update 1709
MichaelHin Nov 13, 2017 2:46 PM (in response to Intel Corporation)Thank you
-
5. Re: I'm having HDR issues with windows update 1709
Nov 14, 2017 10:28 AM (in response to MichaelHin)This message was posted on behalf of Intel CorporationAs you mentioned before and also stated in our High Dynamic Range (HDR) Support documentation, the behavior you are experiencing is normal and expected while using this feature.
Hope that our document clarified this matter, and if you have more questions, please let us know.
Regards,
Amy C.
-
6. Re: I'm having HDR issues with windows update 1709
MichaelHin Nov 14, 2017 10:35 AM (in response to Intel Corporation)Undrstood.
However the colors will get all skewed out of wack and the desktop pic gets distorted at reboot or coming out of sleep modes.
I either have to disconnect the hdmi cord to get it back to normal or chage the hdr switch on/off again.
-
7. Re: I'm having HDR issues with windows update 1709
Nov 15, 2017 9:00 AM (in response to MichaelHin)This message was posted on behalf of Intel Corporation -
8. Re: I'm having HDR issues with windows update 1709
MichaelHin Nov 15, 2017 10:38 AM (in response to Intel Corporation)Also the taskbar gets squished coming out of sleep mode. If i change the resolution and change it back it seems to get it back to normal.
-
9. Re: I'm having HDR issues with windows update 1709
MichaelHin Nov 23, 2017 9:06 AM (in response to MichaelHin)1 of 1 people found this helpfulThis was fixed by intel drivers and keeping resolutions settings om recommended.
-
10. Re: I'm having HDR issues with windows update 1709
Nov 23, 2017 1:57 PM (in response to MichaelHin)This message was posted on behalf of Intel CorporationThank you for this information MichaelHin. I am glad to hear this!
I was about to request more information since I was not able to replicate the exact behavior.
Regards,
Amy C.