I have similar behaviour with SDK 2.0 with my SR300 (RGB fine but depth starts up and shuts down). The workaround for me was to plug in a partially charged tablet into a USB port to tell the PC to send power to USB. The camera works fine then, at least til the tablet is fully charged and the camera stops working again til the next time the tablet is less than 100%
My process is documented in the link below.
Thanks for the suggestion. Didn't work with my iphone and no usb hub. Will try again after I get a usb hub.
I tried an unpowered usb hub and the camera could not be recognized in the realsense-viewer.exe.
Have you tried plugging the RealSense camera into the USB 3.0 port on the computer and then plugging your partially charged phone into the unpowered hub whilst the phone is switched off? Then starting the RealSense Viewer after that and see if the camera will work.
Thanks for the suggestions. Tried it. Same problems as the original problems.
I think I have the same problems as the DCM drivers with Creators Update. May just have to wait til they fix the librealsense drivers.
Or find a Windows 8 computer.
Thanks for your help.
I finally got the SR300 to work.
I plugged the SR300 into a powered USB 3 hub
I followed the instructions in the following webpage
I could not get the instructions to work as written. Mainly, due to no action center or toast notification.
I believe 2 main things got it to work.
(1) More power to the camera.
(2) The Intel virtual driver loaded.
Thanks so much for your feedback! I'm really glad you got your SR300 to work.
Hello SR300 experts,
I recently purchase the depth sensor new and have been trying to get device to install for a couple of days. I've reviewed the forum and tried the various unplug/plug, uninstall the driver and related scenarios with no success. The camera app connects and works as expected but only one virtual driver shows partial install. I've include the following screen pics and event viewer report that has a folder reference to a location that doesn't exist nor any of those files on the drive. C:\Program Files (x86)\Common Files\Intel\RSDCM_SR300". I'm looking forward to working with this sensor.
Thanks in advance.
Log Name: Application
Source: Application Error
Date: 2/21/2018 7:45:09 AM
Event ID: 1000
Task Category: (100)
Faulting application name: RealSenseDCMSR300.exe, version: 22.214.171.12418, time stamp: 0x57e3d0c6
Faulting module name: IVCAM1_5.dll, version: 126.96.36.199, time stamp: 0x57d83634
Exception code: 0xc000001d
Fault offset: 0x000e2e61
Faulting process id: 0x15fc
Faulting application start time: 0x01d3ab2290ef15ef
Faulting application path: C:\Program Files (x86)\Common Files\Intel\RSDCM_SR300\bin\win32\RealSenseDCMSR300.exe
Faulting module path: C:\Program Files (x86)\Common Files\Intel\RSDCM_SR300\bin\win32\IVCAM1_5.dll
Report Id: 646bfdd6-aca8-48ed-9eac-9dbf9566dce0
Unfortunately the SR300 camera model is not compatible with Intel Atom processors. The models that should work with Atom are the new D415 and D435 camera models (which work with any Intel or ARM processor and only need a USB 3.0 connection).
The older R200 camera model can work with an Intel Atom Cherry Trail processor. Your processor's code number indicates it is an older Bay Trail Atom, so the D415 or D435 may be your best option.
If your SR300 was recently purchased from the Intel Click online store within the last 90 days, you may be able to begin the process for filing a claim for a refund by emailing firstname.lastname@example.org
Thanks for the quick response. I'll utilize the SR300 with another compliant system.
The ideal fit for an SR300 is an Intel Core processor that is at least 6th generation (Skylake). It is also compatible with newer 7th and 8th generation Intel Core processors A 6th generation processor is indicated by its code number beginning with '6', such as '6770HQ'. This numbering rule for generations also applies to past and later generations (e.g 4 and 5 for 4th and 5th generation, and 7 and 8 for 7th and 8th generations).
Best of luck!
Thanks for the information.