7 Replies Latest reply on Nov 17, 2017 7:12 AM by systracer

    NUC6i7KYK Bluetooth problems

    systracer

      Good day!

      Six months ago I bought NUC6i7KYK and noticed the incorrect work of the bluetooth. At any time (this can be 10 minutes, half an hour, hour or any other), the sound may disappear or start popping, and after a few minutes it appears again. It is absolutely impossible to watch a movie normally or listen to music. During these six months I periodically checked the new drivers and installed them, but the problem was not solved. I had to disable the bluetooth in the BIOS and buy a Chinese usb-module for $4, which works perfectly. But it's not right! I always have a busy USB 3.0 port and a high-speed built-in bluetooth should work correctly, especially since this is a software problem.

      I have Win10 1703 x64 and Apple AirPods. I would like to help the company's engineers solve this problem. Maybe you have instructions for this? For example, a debugging program that will write a log to determine the cause of the problem. Thank you for your attention and help!