4 Replies Latest reply on Nov 16, 2017 11:45 PM by geeb

    Cannot get native resolution - Intel Graphics Driver 530 on i5-6400.

    geeb

      I have an Acer desktop:

      i5-6400

      Intel Graphics 530

      16GB RAM

      two HDMI ports

      Windows 10 Home 64-bit

       

      I am using the intel graphics driver version 23.20.16.4849, dated October 27, 2017.

       

      Until recently, I had been using an ASUS monitor 22" at 1920x1200. Everything was ok.

       

      I bought a larger monitor (HP ZR30w, 30", native resolution 2560x1600.)

      The intel graphics driver detected the new monitor. However, the max resolution I can choose is only 1280x800.

       

      I tried custom resolution in Intel Graphics utility to change to 2560x1600, but it gave me the notorious "custom resolution exceeds the available bandwidth capacity"

       

      even when I tried the 1920x1200 resolution, which was working perfectly fine on the older monitor, I received the same error.

       

      Any thoughts?