4 Replies Latest reply on Nov 15, 2017 4:47 PM by Intel Corporation

    HDD SSD SATA incompatible according to Intel Rapid Storage Technology

    BillNa

      Hi there,

       

       

      I have been noting that my Alienware laptop (Windows 10 64 bits) is running much slower than it used to be. It includes a 500Go HDD which is used as the storage disk, and a second disk, a 32Go SSD which purpose it to improve the system performance.

       

      I guess the decrease of performance I'm experiencing is due to the fact that the Intel Rapid Storage Technology is no longer active. As you can see in the screenshot below, the SSD is reported as "incompatible" (in French).

       

      SSD-SATA-Incompatible.png

       

      I have been looking for solutions on many forums, but nothing worked. What is weird is that the SSD seems not detected by the Windows Disk Manager (screenshot below).

       

      Gestionnaire-Disque.png

       

       

      Does anyone see any way how to fix this issue ?

       

      Thank you for your help

        • 1. Re: HDD SSD SATA incompatible according to Intel Rapid Storage Technology
          N.Scott.Pearson

          My question to Intel - which I asked them to answer a couple of weeks ago (but they declined to do so) - is simple: In the new releases of Intel RST (including the latest chipset revisions), has Intel dropped support for Intel SRT? That is, has Intel dropped support for the use of all or a portion of a normal SSD (SATA or NVMe) as a high-speed cache to accelerate the performance of a HDD?

           

          If the answer to this question is yes, it might explain what has happened (presumably as a result of an upgrade of the Intel RST software) to your system...

           

          ...S

          • 2. Re: HDD SSD SATA incompatible according to Intel Rapid Storage Technology
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi : Thank you very much for contacting the Intel® Rapid Storage Technology communities. We are sorry to hear the application is not working properly.

            In order to try to fix this problem we just need to verify some details about your system, please provide the RAID report:
            https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

            Any questions, please let me know.

            : There are no reports or any information stating that the tool dropped support for the use of a normal SSD as a high-speed cache to accelerate the performance of a HDD. Remember that the acceleration feature it will not work when using an NVMe unit.

            Regards,
            Alberto R

            • 3. Re: HDD SSD SATA incompatible according to Intel Rapid Storage Technology
              BillNa

              Hi all,

               

              Thank you both for your replies.

               

              Alberto, here is the System Report :

               

               

              -------------------------------------------------

              System Report

               

               

              System Information

              OS name:  Microsoft Windows 10 Famille

              OS version:  10.0.14393  9200

              System name:  TERMINATOR

              System manufacturer:  Alienware

              System model:  M17xR4

              Processor:  GenuineIntel Intel64 Family 6 Model 58 Stepping 9 2.401  GHz

              BIOS:  Alienware, A10

               

               

              Intel® Rapid Storage Technology enterprise Information

              Kit installed:  12.8.0.1016

              User interface version:  12.8.0.1016

              Language:  English (United States)

              Driver version:  12.8.0.1016

              ISDI version:  12.8.0.1016

               

               

              Storage System Information

              Controller name:  Intel(R) 7 Series Chipset Family SATA AHCI Controller

              Type:  SATA

              Mode:  AHCI

              Number of SATA ports:  4

              Number of volumes:  0

              Number of spares:  0

              Number of available disks:  2

              Rebuild on Hot Plug:  Disabled

              Manufacturer:  32902

              Model number:  7683

              Product revision:  4

              Direct attached disk:  WD-WX81A82J2335

              Direct attached disk:  S0XLNSACC38620

               

               

              Disk on Controller 0, Port 0

              Status:  Normal

              Type:  SATA disk

              Location type:  Internal

              Size:  466 GB

              System disk:  Yes 

              Disk data cache:  Enabled

              Command queuing:  NCQ

              SATA transfer rate: 3 Gb/s

              Model:  WDC WD5000BPKT-75PK4T0                 

              Serial number:  WD-WX81A82J2335

              SCSI device ID:  0

              Firmware:  01.01A01

              Physical sector size:  4096 Bytes

              Logical sector size:  512 Bytes

               

               

              Disk on Controller 0, Port 3

              Status:  Incompatible

              Type:  SATA SSD

              Location type:  Internal

              Size:  30 GB

              System disk:  No

              Disk data cache:  Enabled

              Command queuing:  NCQ

              SATA transfer rate: 3 Gb/s

              Model:  SAMSUNG SSD PM830 mSATA 32GB           

              Serial number:  S0XLNSACC38620

              SCSI device ID:  3

              Firmware:  CXM13D1Q

              Physical sector size:  512 Bytes

              Logical sector size:  512 Bytes

               

               

              ATAPI device on Controller 0, Port 2

              Location type:  Internal

              SATA transfer rate: 0 Gb/s

              Model:  HL-DT-STDVD+/-RW GA31N                 

              Serial number:  K0ICB214907

              Firmware:  A201   

               

               

              Empty port

              Port:  4

              Port location:  External

              • 4. Re: HDD SSD SATA incompatible according to Intel Rapid Storage Technology
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi Thank you very much for providing the report. Based on the information on it, the SATA mode is set to AHCI, so, what we need to do will be to change the SATA mode to RAID , then re-install Windows from scratch and after that enable the Intel® SMART Response Technology on Intel® RST, to optimize the performance.
                If you want to change the state of the SSD, you can always try a low level format on it, but the SATA mode will still be set to AHCI.

                Any questions, please let me know.

                Regards,
                Alberto R