1 of 1 people found this helpful
This is just my opinion. It looks to me as if the pins of the socket corroded and ended up, in two places, stuck to the processor pads. When the processor was removed, portions of the pad were then pulled (torn) off. You should find remnants of the gold on the socket pins. In my opinion, the motherboard is responsible for this damage. THEY (the motherboard manufacturer) should be compensating YOU for the damage to the processor.
If you make no headway with the vendor, I would contact Intel Customer Support directly (here: Contact Intel Customer Support) and discuss a replacement with them.
Hope this helps,
Thank you very much for your response.
what your saying seems to sit much better than what they are, I’ve also noticed there are two pads towards the bottom of the picture that seem to have damage too.
I’ll have to contact them further, would you think just replacing the socket would mean the motherboard would then be ok?
I was thinking maybe some form form of power issue but then again I’m not sure what the pins relate too.
i will definitely pursue it further as I belive the motherboard had also taken out the cpu.
thank you again for your reply.