6 Replies Latest reply on Nov 28, 2017 8:05 PM by baldana

Disable Intel Acceleration

baldana Nov 9, 2017 8:36 PM

Hi,

I have Dell XPS with Windows 10 with Intel HD Graphic 4000 & NVIDIA GeForce GT 630M.

I need to disable the Intel Accelaration but cannot find where to.

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1. Re: Disable Intel Acceleration

Nov 10, 2017 1:19 PM (in response to baldana)

This message was posted on behalf of Intel Corporation

Hello baldana,

I understand you are trying to disable graphics hardware acceleration on your computer.

Let me apologize for any inconvenience this issue may be causing to you.

Usually hardware acceleration is something that can be disabled in the application you are trying to use.

What are you trying to disable hardware acceleration for? What is the issue you are having with hardware acceleration?

Regards,
Fred D.

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2. Re: Disable Intel Acceleration

baldana Nov 10, 2017 3:27 PM (in response to Intel Corporation)

Hi Fred,

I'm converting some DVD's with old family home videos by converting the VOB files to MP4 using Movavi Video Converter 18 (https://www.movavi.com/videoconverter/). Some VOB files are being converted successfully and some i'm getting an error and the error mentions that I have to disable to HW-acceleration.

Movavi Support:
--------------------------------------------------------------
Hello Bassam Al Dana,
Please go to the menu Settings - Preferences - Accelerations and temporarily untick Intel acceleration,
In order to avoid the issue in the future, we suggest updating your graphic card drivers per this howto: http://kb.movavi.com/article.php?id=104
Thank you.
Best regards,
Sofia Baikalova
Movavi Support Team
--------------------------------------------------------------
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3. Re: Disable Intel Acceleration

baldana Nov 12, 2017 8:35 AM (in response to Intel Corporation)

I feel somehow stupid; its indeed in the application of Movavi itself.
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4. Re: Disable Intel Acceleration

Nov 13, 2017 11:22 AM (in response to baldana)

This message was posted on behalf of Intel Corporation

Hello baldana,

Thanks for the additional information you sent to me.

Please test the application with hardware acceleration disabled, and let me know if issue persists or not.

Regards,
Fred D.
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5. Re: Disable Intel Acceleration

Nov 28, 2017 4:04 PM (in response to baldana)

This message was posted on behalf of Intel Corporation

Hello baldana,

I was wondering if you still need assistance regarding the hardware acceleration issue you were having in the computer. In case you still need assistance just let me know.

Regards,
Fred D.

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6. Re: Disable Intel Acceleration

baldana Nov 28, 2017 8:05 PM (in response to Intel Corporation)

OK to close, thank you Fred.
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