0 Replies Latest reply on Nov 9, 2017 3:38 PM by JonasNUC123

    NUC6CAYH Bluetooth range is unusably bad < 3 inches

    JonasNUC123

      My NUC6CAYH shows the same problem mentioned in Bluetooth Pairing doesn't work

      The solution provided there (uninstalling, restarting and reinstalling drivers) doesn´t work.

       

      The NUC is only able to establish a bluetooth connection (and succesfully pair) if the device is a maximum of 2-3 inches from the NUCs plastic top. The connection is lost if going beyond that.

       

      Both antenna leads are properly connected to the wireless card. The antenna cables themselves are properly connected to what appears to be two antennas beneath the NUCs plastic top. I de- and reattached the wifi card and antenna leads just to make sure thats not the issue.

       

      I´m running Windows 10 Pro (1709) with the latest updates of intel drivers, bios and windows. Since i first tried using bluetooth after the Win10 Fall Creators Update i can't say whether it worked before.

      Same problem in Linux Mint 18.2

       

      Any idea what could cause this issue? Is it possible to have only the wifi card replaced under warranty?

       

      Thanks in advance & greetings from Germany