The SR300 DCM should be installed first and then the RealSense SDK second. Did you do the installation in this order, please?
Also, did you install the 10_0_26 SDK - also known as '2016 R2' - using the 2.8 GB install file?
Yeah installed camera first then the sdk.
I've installed R2 but it said it was only 1.7gb when installing.
Yeah you're right, it is 1.8 GB. Sorry, my memory broke for a moment.
Also, Facerig has a free version specially for RealSense on Steam called IRFacerig that is more suited to RealSense - is this the one you are using, or are you using the normal Facerig that is for ordinary webcams?
Not a problem, appreciate the help I have IRfacerig installed but when I open that now I just get a sdk runtime not present etc etc.
Also I'm correct in thinking that IRfacerig doesn't support the hand gestures etc.
I'm away for a couple of days. So will have to follow this up on friday properly.
I'll post up my specs and stuff to make sure I'm not missing something stupid.
SO i've uninstalled everything again,
plugged the camera into usb 3 port.
installed the DCM
installed the SDK
looking at device manager it only has the virtual driver installed. I seem to remember there 3 things the last time I installed
I've got the facerig update installed (atl east steam tells me i have) and whenever I click that button in steam it just opens facerig and does nothing.
i've tried using an offline installer for the SDK this time to see if it makes a difference. but appears to just be the same.
and when i run the SDK sample browser all the hands tracking apps and consoles crash
it now lets me add realsense trackers but still isn't working correctly. i'll come back with an update for you later
Yes, you should have three RealSense drivers installed.
A way to get the latest RGB, Depth and Virtual drivers for the camera is to go into the Device Manager, right-click on each of these drivers and select Uninstall til there are no drivers listed for your camera. Pull the camera out of the USB 3.0 port, wait a couple of seconds and re-insert the camera into the USB port. Windows 10 should then automatically re-download the latest SR300 drivers from the internet instead of having to do it through the DCM installer.
yeah it hasn't done that once on all the install attempts. only ever installs the VD
Can you post your specs please like you suggested earlier so they can be checked?
Processor Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz, 3401 Mhz, 6 Core(s), 12 Logical Processor(s)
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HUGOSPC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
BIOS Version/Date American Megatrends Inc. 0801, 04/07/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.16299.15"
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 24.0 GB
Total Physical Memory 23.9 GB
Available Physical Memory 19.3 GB
Total Virtual Memory 27.8 GB
Available Virtual Memory 21.0 GB
Page File Space 3.88 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Your i7-4930K processor is a 4th generation 'Ivy Bridge-E' one. Although the R200 camera model can use 4th generation, the SR300's official minimum spec is for a 6th generation 'Skylake' processor. This may be why the SR300 is having problems on that particular PC.
You're very welcome. I was glad to be able to help, even if the outcome was not the one hoped for.
If you've only just bought the SR300 within the last 90 days and got it from the Intel Click online store, you may be able to file a claim for a refund (not replacement, since it would do you no good on your PC) by emailing firstname.lastname@example.org