orby: Thank you very much for contacting the Intel® Graphics communities. We will do our best to try to provide the information you are looking for.
There is a new driver version to support HDR, it is version 4849:
Any further questions, please let me know.
I just installed the latest display driver update, and thought I could just start playing HDR content from YouTube and Netflix happily - I WAS WRONG.
Here are my problems.
1. The Windows 'Video playback' settings doesn't detect an HDR display connected. My PC is an i5-7400 connected via HDMI 2.0 to my LG OLED65B6T. EVERYTHING IN THIS CHAIN IS HDR/4K60/HDMI 2.0 compatible. WHY ISN'T WINDOWS DETECTING A COMPATIBLE DISPLAY?
2. When 'forcing' HDR through Windows Display settings, My TV correctly recognizes the HDR signal, HOWEVER this does not auto detect whenever HDR video is being played, so this is NOT a solution, however it PROVES that my display and the rest of my PC components are HDR compatible.
3. When playing back ANY 4K video (HDR or otherwise), playback slows to a crawl. Audio plays fine, but video appears choppy and in slow motion. Task Manager reports that the GPU is at 100% load, CPU at ~50% load with 100% spikes, and RAM usage is 5.5Gb/8Gb. No other applications are open/running in the background during this time. This is regardless of which 4K content I play and what I use to play it on - YouTube/Netflix/Windows Media Player/VLC, etc. WHY IS 4K VIDEO PLAYBACK IMPOSSIBLE ON MY MACHINE THAT IS LESS THAN A YEAR OLD???
I waited SO PATIENTLY for a driver update because we were told TIME AND AGAIN by Intel that the HDR support was coming. Now that it's here, not only does it NOT detect a compatible HDR display, but ANY 4K video is unwatchable.
Needles to say, I am incredibly ****** off.
I WANT ANSWERS NOW.
between Intel and Cyberlink i have £540 worth of crap i cannot get working correctly when a £115 android box plays 4k HDR at 24hz flawless
as Cyberlink and Intel are in partnership it seems to produce powerdvd can you please work together to fix the no audio when HDR is being played on anything other than a WDDM 2.1 version driver and why exclusive full screen mode cannot switch to 24hz for smooth playback
i also have no idea really how to set 8bit and 10bit colors with the new drivers
if only i could get a refund as i trusted you and my time period for refund expired and invest the money in different hardware that actually works
orby: We are sorry to hear the driver is not working properly. If you are interested in the refund, then you can always get in contact with the place of purchase directly or if this is a laptop with the manufacturer of it, to confirm what options are they offering. If you are using a box processor then you can also get in contact directly with Intel where you will receive further details about this option:
For phone support, depending on your location, you will see the contact information on the links below:
EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html
APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html
LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html
North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).
Any questions, please let me know
Giov and Corvus: If you need further assistance on this matter, please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:
Let me apologize for any inconvenience.