6 Replies Latest reply on Mar 5, 2018 4:25 PM by Intel Corporation

    Problem: Intel Dual Band Wireless AC8265 not working with active external monitor on notebook

    Susie242

      Hi!

       

      I have a ASUS Zenbook Pro UX550V with Windows 10 Pro. It has an Intel Dual Band Wireless AC8265.

       

      The Zenbook has the possibility to connect an extrenal monitor via a HDMI plug.

       

      When I connect and activate an external monitor (either duplicated or extended or single desktop) the internet access via WIFI is not working anymore. The WIFI signals that a good and strong internet connection exists but internet browsers (different broweser) or email clients cannot acces the internet.

       

      In the windows event viewer there is a flood of System Errors: "Intel Dual Band Wireless-AC 8265: Has determined that the network adapter is not functioning properly. (Source: Netwtw06, Event Id: 5002)"

       

      As soon as I decativate the external monitor the system errors stops and I can access the internet.

       

      I made sure that I installed all Windows 10 updates as well as all driver updates.

       

      How to solve the problem?

       

      Thanks.