This message was posted on behalf of Intel Corporation
ptonhhi: Thank you very much for contacting the Intel® communities. We are sorry to hear the computer is not working properly.
In this case in order to get the proper support to try to fix this problem, please get in contact with Apple directly, they requested that all questions regarding Apple systems and software be addressed directly with them. I recommend checking the link below for troubleshooting assistance on your Apple computer:
Any further questions, please let me know.