1 Reply Latest reply on Nov 8, 2017 1:29 PM by Fesiitis

    Lag on right click on desktop, opening Control Panel, HD 630

    Fesiitis

      Hi! I would like to report a problem with HD 630 and it's driver. Recently I purchased Lenovo Legion Y720 (80VR00H9LT). I started with fresh Windows 10 Home installation. For first time I installed latest Intel driver for HD 630 from Intel.com. But after driver installation and OS restart, I started to experience annoying lags. Not only "timeouts" on right click on desktop, opening Control Panel or apps for first time, but also freezes for every 10 seconds just doing anything - moving cursor around desktop for example. Then I just uninstalled this driver and installed driver from Lenovo.com for my laptop model. Same issues. After that I uninstalled driver from Lenovo.com and installed driver from Windows Update. Freezes was gone, but some lags remained. With no driver (Microsoft Basic graphics driver) or when I run some game (GeForce driver running for that time) issues is not present. Below video I recorded recently.

        • 1. Re: Lag on right click on desktop, opening Control Panel, HD 630
          Fesiitis

          Here is detailed information -

           

          Category

          Questions

          Answers (N/A if not applicable)

          Description

          Provide a detailed description of the issue

          In first post.

          Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

          Always (100%): X

          Often (51-99%):

          Sporadic (20-50%):

          Very Sporadic (<20%):

          Hardware (HW)

          Brand and Model of the system.

          Lenovo Legion Y720 (80VR00H9LT)

          Hybrid or switchable graphics system?
          ie Does it have AMD or NV graphics too?

          Yes, GeForce GTX 1060.

          Make and model of any Displays that are used to see the issue (see note2 below).
          LFP
          = Local Flat Panel (Laptop panel)
          EFP = External Flat Panel (Monitor you plug in)

          LFP.

          How much memory [RAM] in the system (see note2 below).

          8,00 GB (7,86 GB usable).

          Provide any other hardware needed to replicate the issue.
          ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

          No other hardware.

          Hardware Stepping (see note1 below).

          PCI\VEN_8086&DEV_591B&SUBSYS_38E117AA&REV_04

          PCI\VEN_8086&DEV_591B&SUBSYS_38E117AA

          PCI\VEN_8086&DEV_591B&CC_030000

          PCI\VEN_8086&DEV_591B&CC_0300

          Software (SW)

          Operating System version (see note2 below).

          Windows 10 Home, version 1709, build 16299.19

          VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

          ??

          Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

          Intel - 22.20.16.4749

          GeForce - 23.21.13.8813

          SW or Apps version used to replicate the issue.

          No apps.

          Configurations

          Single display, clone, or extended (see note2 below).

          Single display.

          Display resolution & refresh rate setting of each display (see note2 below).

          1920x1080, 60

          AC or DC mode, i.e. is power cable plugged in or not?

          AC and DC

          How to repro

          Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
          A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

          Youtube video in first post.