8 Replies Latest reply on Nov 17, 2017 7:50 PM by J_B

    installing drivers

    J_B

      so for some irrelevant reason, I went to my display adapters in device manager and I selected the Intel(R) HD Graphics 5500 driver.

      I then selected "update driver" and in the following menu I chose "browse my computer for driver software"

      in the following menu I selected "let me pick from a list of available..."

      and in that menu I chose "microsoft basic display adapter" to run as my display adapter.

       

      the problem is that when I tried to go back to the previously installed, latest version Intel(R) HD Graphics 5500 driver, I got the error:

       

      "windows found driver for your device but encountered an error while attempting to install them"

      "Data error (Cyclic redundancy check)"

       

      I tried the option "search automatically for updated driver software" but nothing works. Please, I'm in dire need of help

       

      I have windows 10 on an hp laptop by the way