8 Replies Latest reply on Dec 24, 2017 10:06 AM by Chaiwat

    Bug report: Intel HD 630 and 15.47 drivers cause Netflix / Edge / IE 11 hangs




      Answers (N/A if not applicable)


      Provide a detailed description of the issue

      15.47 drivers regression: Windows 10 Netflix app hangs / Edge and IE 11 hang on accessing Netflix.com

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Hardware (HW)

      Brand and Model of the system.

      Dell XPS 15” 9560, i7 7th gen

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Switchable HD 630 + nVidia 1050

      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP – Sharp

      How much memory [RAM] in the system (see note2 below).


      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc


      Hardware Stepping (see note1 below).

      Screenshot attached

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 FCU - 10.0.16299

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Device ID: 591B

      Revision: 04

      GOP Version: 9.0.1061

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Intel: 15.46, nvidia: 388.13

      SW or Apps version used to replicate the issue.

      Netflix Windows store app

      Microsoft Edge

      IE 11


      Single display, clone, or extended (see note2 below).


      Display resolution & refresh rate setting of each display (see note2 below).

      1920x1080, 60hz

      AC or DC mode, i.e. is power cable plugged in or not?


      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Update to 15.47 drivers

      2. Reboot - ESSENTIAL!

      3. Start Netflix store app - hang at splash screen

      4.. Open netflix.com from Edge or IE 11 - login, browser hangs at profile selection screen


      OK with 15.46 drivers.