3 Replies Latest reply on Nov 8, 2017 6:39 AM by Intel Corporation

    Unable to install chipset utility

    GarthL

      I need to install the latest chipset drivers into our base image for our ENGL unattended Windows 7 x64 installation but keep getting an unknown error & the installation fails. We need to have this installation in the base image to support the Skylake chipset or the installation obviously fails. This base image is created in a VMware VM without the chipset present. the version I am trying to install is 10.1.1.44

       

      Here is the result of the failed installation from the log file:

       

      [0C7C:0A0C][2017-11-07T10:47:59]i001: Burn v3.10.0.1519, Windows v6.1 (Build 7601: Service Pack 1), path: D:\Chipset_Win10_10.1.1.44\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{1627479B-6CD2-4A0B-A0AF-D6063FDDEE54} {A9776D4A-E7CD-41C6-B8F8-9F7FE5890C1A} 3216 '

      [0C7C:0A0C][2017-11-07T10:47:59]i000: Initializing string variable 'CHIPSET_PRODUCT_VERSION' to value '10.1.1.44'

      [0C7C:0A0C][2017-11-07T10:47:59]i000: Initializing string variable 'INSTALLER_BUILD_VERSION' to value '3.1'

      [0C7C:0A0C][2017-11-07T10:47:59]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

      [0C7C:0A0C][2017-11-07T10:47:59]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

      [0C7C:0A0C][2017-11-07T10:47:59]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\GARTH~1.ADM\AppData\Local\Temp\Intel\Logs\Chipset_20171107104759.log'

      [0C7C:0A0C][2017-11-07T10:47:59]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\Chipset_Win10_10.1.1.44\SetupChipset.exe'

      [0C7C:0A0C][2017-11-07T10:47:59]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\Chipset_Win10_10.1.1.44\'

      [0C7C:0A0C][2017-11-07T10:47:59]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

      [0C7C:0A0C][2017-11-07T10:47:59]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [0C7C:0A0C][2017-11-07T10:47:59]i000: Loading managed bootstrapper application.

      [0C7C:0A0C][2017-11-07T10:48:00]i000: Creating BA thread to run asynchronously.

      [0C7C:0E80][2017-11-07T10:48:00]i000: ** MBA ** Command line:

      [0C7C:0E80][2017-11-07T10:48:00]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [0C7C:0E80][2017-11-07T10:48:00]i000: ** MBA ** Calling Engine.Detect()

      [0C7C:0A0C][2017-11-07T10:48:00]i100: Detect begin, 3 packages

      [0C7C:0A0C][2017-11-07T10:48:00]i000: Setting string variable 'DotNet35' to value '1'

      [0C7C:0A0C][2017-11-07T10:48:00]i000: Setting string variable 'DotNet40Client' to value '1'

      [0C7C:0A0C][2017-11-07T10:48:00]i000: Setting string variable 'DotNet40Full' to value '1'

      [0C7C:0A0C][2017-11-07T10:48:00]i000: Setting string variable 'DotNet45' to value '460805'

      [0C7C:0A0C][2017-11-07T10:48:00]i102: Detected related bundle: {98f335cd-0a32-4b3f-b74c-ef9480e834f0}, type: Upgrade, scope: PerMachine, version: 10.0.27.0, operation: MajorUpgrade

      [0C7C:0A0C][2017-11-07T10:48:00]i000: ** MBA ** Related bundle detected: BundleTag: '' ProductCode: '{98f335cd-0a32-4b3f-b74c-ef9480e834f0}' Version: '10.0.27.0' PerMachine: 'True' RelationType: 'Upgrade' Operation: 'MajorUpgrade' Result: 'None'

      [0C7C:0A0C][2017-11-07T10:48:00]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

      [0C7C:0A0C][2017-11-07T10:48:00]i103: Detected related package: {5CA7FC9B-8508-4494-B365-6FBCBAEB8E89}, scope: PerMachine, version: 10.0.27.0, language: 0 operation: MajorUpgrade

      [0C7C:0A0C][2017-11-07T10:48:00]i103: Detected related package: {5CA7FC9B-8508-4494-B365-6FBCBAEB8E89}, scope: PerMachine, version: 10.0.27.0, language: 0 operation: MajorUpgrade

      [0C7C:0A0C][2017-11-07T10:48:00]i101: Detected package: DotNet45, state: Present, cached: None

      [0C7C:0A0C][2017-11-07T10:48:00]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [0C7C:0A0C][2017-11-07T10:48:00]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [0C7C:0A0C][2017-11-07T10:48:00]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [0C7C:0A0C][2017-11-07T10:48:00]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [0C7C:0A0C][2017-11-07T10:48:00]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [0C7C:0A0C][2017-11-07T10:48:00]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [0C7C:0A0C][2017-11-07T10:48:00]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [0C7C:0A0C][2017-11-07T10:48:00]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [0C7C:0A0C][2017-11-07T10:48:00]i199: Detect complete, result: 0x0

      [0C7C:0A0C][2017-11-07T10:48:03]i200: Plan begin, 3 packages, action: Install

      [0C7C:0A0C][2017-11-07T10:48:03]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [0C7C:0A0C][2017-11-07T10:48:03]i052: Condition 'NOT VersionNT64' evaluates to false.

      [0C7C:0A0C][2017-11-07T10:48:03]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [0C7C:0A0C][2017-11-07T10:48:03]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0C7C:0A0C][2017-11-07T10:48:03]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0C7C:0A0C][2017-11-07T10:48:03]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0C7C:0A0C][2017-11-07T10:48:03]i052: Condition 'VersionNT64' evaluates to true.

      [0C7C:0A0C][2017-11-07T10:48:03]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [0C7C:0A0C][2017-11-07T10:48:03]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0C7C:0A0C][2017-11-07T10:48:03]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0C7C:0A0C][2017-11-07T10:48:03]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0C7C:0A0C][2017-11-07T10:48:03]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\GARTH~1.ADM\AppData\Local\Temp\Intel\Logs\Chipset_20171107104759_000_SetupChipsetx64.msi_rollback.log'

      [0C7C:0A0C][2017-11-07T10:48:03]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\GARTH~1.ADM\AppData\Local\Temp\Intel\Logs\Chipset_20171107104759_000_SetupChipsetx64.msi.log'

      [0C7C:0A0C][2017-11-07T10:48:03]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0C7C:0A0C][2017-11-07T10:48:03]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0C7C:0A0C][2017-11-07T10:48:03]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [0C7C:0A0C][2017-11-07T10:48:03]i207: Planned related bundle: {98f335cd-0a32-4b3f-b74c-ef9480e834f0}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None

      [0C7C:0A0C][2017-11-07T10:48:03]i299: Plan complete, result: 0x0

      [0C7C:0E80][2017-11-07T10:48:03]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [0C7C:0E80][2017-11-07T10:48:03]i000: ** MBA ** Getting window handle.

      [0C7C:0E80][2017-11-07T10:48:03]i000: ** MBA ** Calling Engine.Apply(). Window handle: 263072

      [0C7C:0A0C][2017-11-07T10:48:03]i300: Apply begin

      [0C90:0C80][2017-11-07T10:48:03]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{17408817-d415-4768-a160-ae6d46d6bdb0}, options: 0x7, disable resume: No

      [0C90:0C80][2017-11-07T10:48:03]i000: Caching bundle from: 'C:\Users\GARTH~1.ADM\AppData\Local\Temp\{17408817-d415-4768-a160-ae6d46d6bdb0}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{17408817-d415-4768-a160-ae6d46d6bdb0}\SetupChipset.exe'

      [0C90:0C80][2017-11-07T10:48:03]i320: Registering bundle dependency provider: {17408817-d415-4768-a160-ae6d46d6bdb0}, version: 10.1.1.44

      [0C90:0C80][2017-11-07T10:48:03]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{17408817-d415-4768-a160-ae6d46d6bdb0}, resume: Active, restart initiated: No, disable resume: No

      [0C90:044C][2017-11-07T10:48:03]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{94E05108-3E4E-4F2E-AC5F-33A1B22B779C}v10.1.1.44\SetupChipsetx64.msi.

      [0C90:044C][2017-11-07T10:48:03]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{94E05108-3E4E-4F2E-AC5F-33A1B22B779C}v10.1.1.44\media1.cab.

      [0C90:0C80][2017-11-07T10:48:03]i323: Registering package dependency provider: {94E05108-3E4E-4F2E-AC5F-33A1B22B779C}, version: 10.1.1.44, package: SetupChipsetx64.msi

      [0C90:0C80][2017-11-07T10:48:03]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{94E05108-3E4E-4F2E-AC5F-33A1B22B779C}v10.1.1.44\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [0C90:0C80][2017-11-07T10:48:18]e000: Error 0x80070643: Failed to install MSI package.

      [0C90:0C80][2017-11-07T10:48:18]e000: Error 0x80070643: Failed to execute MSI package.

      [0C7C:0A0C][2017-11-07T10:48:18]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0C7C:0A0C][2017-11-07T10:48:18]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [0C7C:0A0C][2017-11-07T10:48:18]e000: Error 0x80070643: Failed to execute MSI package.

      [0C90:0C80][2017-11-07T10:48:18]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: (null), arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [0C90:0C80][2017-11-07T10:48:18]e000: Error 0x80070643: Failed to uninstall MSI package.

      [0C90:0C80][2017-11-07T10:48:18]e000: Error 0x80070643: Failed to execute MSI package.

      [0C7C:0A0C][2017-11-07T10:48:18]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0C7C:0A0C][2017-11-07T10:48:18]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [0C90:0C80][2017-11-07T10:48:18]i329: Removed package dependency provider: {94E05108-3E4E-4F2E-AC5F-33A1B22B779C}, package: SetupChipsetx64.msi

      [0C90:0C80][2017-11-07T10:48:18]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{94E05108-3E4E-4F2E-AC5F-33A1B22B779C}v10.1.1.44\

      [0C90:0C80][2017-11-07T10:48:18]i329: Removed package dependency provider: {5A3A70B3-2D01-4E24-AFBB-3723F80FED58}, package: SetupChipsetx86.msi

      [0C90:0C80][2017-11-07T10:48:18]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{17408817-d415-4768-a160-ae6d46d6bdb0}, resume: None, restart: None, disable resume: No

      [0C90:0C80][2017-11-07T10:48:18]i330: Removed bundle dependency provider: {17408817-d415-4768-a160-ae6d46d6bdb0}

      [0C90:0C80][2017-11-07T10:48:18]i352: Removing cached bundle: {17408817-d415-4768-a160-ae6d46d6bdb0}, from path: C:\ProgramData\Package Cache\{17408817-d415-4768-a160-ae6d46d6bdb0}\

      [0C90:0C80][2017-11-07T10:48:18]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{17408817-d415-4768-a160-ae6d46d6bdb0}, resume: None, restart initiated: No, disable resume: No

      [0C7C:0A0C][2017-11-07T10:48:18]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [0C7C:0A0C][2017-11-07T10:48:18]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [0C7C:0E80][2017-11-07T10:48:18]e000: ** MBA ** Unknown error.

        • 1. Re: Unable to install chipset utility
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi GarthL,

          I understand you are trying to embed the INF Update Utility onto Windows® 7 installation image. Sorry to hear you are getting issues with this quest.

          Please bear in mind that our scope of support applies to standalone setups where you can set installation switches, you can find this information in the ReadMe file of the driver.

          Additionally, the latest INF Update Utility supported version would be 10.1.1.42

          Thank you for your understanding.

          Allan J.

          • 2. Re: Unable to install chipset utility
            GarthL

            Hi Allan,

             

            Thanks for your reply but sadly it doesn't help me in any way at all. Is there any way to install the inf files by hand so to speak? I extracted the files but these inf files can not be installed in the usual way by right clicking them & choosing install. Is there perhaps another version that will in some way work? I have seen that I'm not the only person having trouble with this...

             

            Regards,

            Garth

            • 3. Re: Unable to install chipset utility
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi GarthL,

              Thanks for the update.
              My recommendation is to wait for different users that may help with manual INF installation instructions. Please keep on checking this thread for further assistance.

              Regards,
              Allan J.