2 Replies Latest reply on Nov 13, 2017 5:17 PM by Intel Corporation

    Can't adjust brightness on screen Samsung NP880Z5E-X01UB, Error code: 0x4E24 (20004) when string to start service. Windows 10

    Daniellmortensen

      I am trying to gt the brigightness setting to work. the following is about my comeputer

      2017-11-06 01_12_37-System Information.png

      Intel(R) Content Protection HECI Service "service" will not start as well getting error 0x80070103 when.

      2017-11-06 00_46_33-Task Manager.png

       

      I Was trying to update my  Intel ME Interface Driver_11.0.0.1156\

      Here is the log2017-11-06 00_44_50-Start New Discussion _Intel Communities.png

       

      2017:11:06 00:27:30:301: 

      2017:11:06 00:27:30:302:   >>> Log start

      2017:11:06 00:27:30:303:   Mutex with given name doesn't exist. Creating new one.

       

       

      2017:11:06 00:27:30:304:   Obtained mutex succesfully.

      2017:11:06 00:27:30:305:   Single-instance mutex has been obtained

      2017:11:06 00:27:30:306:   Core version: 2.5.48

      2017:11:06 00:27:30:307:   Setup version: 2.1.14.0

      2017:11:06 00:27:30:308:   Command line: "C:\Users\danie\OneDrive\Downloads\SystemSoftware\Intel ME Interface Driver_11.0.0.1156\SetupME.exe"

      2017:11:06 00:27:30:309:   OS data: 6-2-1-0 64-bit

      2017:11:06 00:27:30:310:   System up time: 4474 sec

      2017:11:06 00:27:30:311:   Reboot pending: No

      2017:11:06 00:27:30:312:   Current UI language: 0409

      2017:11:06 00:27:30:313:   Language folder: C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp

      2017:11:06 00:27:30:319:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0

      2017:11:06 00:27:30:326:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0

      2017:11:06 00:27:30:331:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0

      2017:11:06 00:27:30:337:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0

      2017:11:06 00:27:30:342:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0

      2017:11:06 00:27:30:371:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3

      2017:11:06 00:27:30:398:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0

      2017:11:06 00:27:30:404:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0

      2017:11:06 00:27:30:425:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0

      2017:11:06 00:27:30:430:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0

      2017:11:06 00:27:30:449:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0

      2017:11:06 00:27:30:456:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0

      2017:11:06 00:27:30:478:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0

      2017:11:06 00:27:30:506:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0

      2017:11:06 00:27:30:546:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0

      2017:11:06 00:27:30:552:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0

      2017:11:06 00:27:30:557:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0

      2017:11:06 00:27:30:579:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0

      2017:11:06 00:27:30:584:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0

      2017:11:06 00:27:30:603:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0

      2017:11:06 00:27:30:608:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\sk-SK\IntelCommon.dll. Lang 041B. Rank 0

      2017:11:06 00:27:30:636:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\sl-SI\IntelCommon.dll. Lang 0424. Rank 0

      2017:11:06 00:27:30:660:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0

      2017:11:06 00:27:30:665:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0

      2017:11:06 00:27:30:670:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0

      2017:11:06 00:27:30:675:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0

      2017:11:06 00:27:30:680:     Found C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0

      2017:11:06 00:27:30:682:   Loading language 0409

      2017:11:06 00:27:30:702:   Relaunching setup as elevated

      2017:11:06 00:27:33:174: 

      2017:11:06 00:27:33:174:   >>> Log start

      2017:11:06 00:27:33:175:   Opened existing mutex

       

       

      2017:11:06 00:27:33:182:   Dumping properties (28 total)

      2017:11:06 00:27:33:183:     IIF_MSILOGLEVEL=4096

      2017:11:06 00:27:33:184:     ME_WMI_STATE=0

      2017:11:06 00:27:33:184:     ME_LMS_STATE=1

      2017:11:06 00:27:33:185:     ME_NAC_STATE=1

      2017:11:06 00:27:33:185:     ME_IMSS_STATE=0

      2017:11:06 00:27:33:186:     ME_ICLS_STATE=1

      2017:11:06 00:27:33:187:     ME_VCCRT_STATE=1

      2017:11:06 00:27:33:187:     ME_DAL_STATE=1

      2017:11:06 00:27:33:194:     ME_SPE_STATE=1

      2017:11:06 00:27:33:201:     IIF_NOPRUNE=1

      2017:11:06 00:27:33:201:     IIF_NOMSITRANSACTIONS=1

      2017:11:06 00:27:33:202:     IIF_LOGFOLDER=C:\Users\danie\Intel\Logs

      2017:11:06 00:27:33:203:     IIF_SETUPVERSION=2.1.14.0

      2017:11:06 00:27:33:203:     IIF_PACKAGEVERSION=11.0.0.1156

      2017:11:06 00:27:33:204:     IIF_SETUPPATH=C:\Users\danie\OneDrive\Downloads\SystemSoftware\Intel ME Interface Driver_11.0.0.1156

      2017:11:06 00:27:33:205:     IIF_CACHELOC=C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}

      2017:11:06 00:27:33:205:     IIF_OS=10.0

      2017:11:06 00:27:33:206:     IIF_DEBUG_REPORTEDVERSION=6.2

      2017:11:06 00:27:33:206:     IIF_OSSERVICEPACK=0

      2017:11:06 00:27:33:207:     IIF_IS64=1

      2017:11:06 00:27:33:208:     IIF_NET40CLIENT=1

      2017:11:06 00:27:33:208:     IIF_NET40FULL=1

      2017:11:06 00:27:33:209:     IIF_NET45CLIENT=1

      2017:11:06 00:27:33:209:     IIF_NET45FULL=1

      2017:11:06 00:27:33:210:     IIF_INSTALLFOLDER=C:\Program Files (x86)\Intel\Intel(R) Management Engine Components

      2017:11:06 00:27:33:211:     IIF_LANGCOUNTRY=en-US

      2017:11:06 00:27:33:211:     IIF_BATTERYPOWER=40

      2017:11:06 00:27:33:212:     IIF_RESOURCEFOLDER=C:\Users\danie\AppData\Local\Temp\IIF44CE.tmp

      2017:11:06 00:27:33:212:   Dumping feature states

      2017:11:06 00:27:33:213:     Feature: 'LegacyUninstallFeature' | Package: '{A9F98C81-482E-4B1F-B7AD-B8963AA3BAAE}' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:213:     Feature: 'DriverFeature' | Package: '{EBB4E1B1-D0A2-4F8E-BAFC-EF49A4D4E2A7}' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:214:     Feature: 'VCRedist' | Package: '{C769B4D9-C208-4FC9-BBEF-420C8C219253}' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:215:     Feature: 'LMSFeature' | Package: '{C769B4D9-C208-4FC9-BBEF-420C8C219253}' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:215:     Feature: 'NACFeature' | Package: '{C769B4D9-C208-4FC9-BBEF-420C8C219253}' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:222:     Feature: 'DALFeature' | Package: '{C769B4D9-C208-4FC9-BBEF-420C8C219253}' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:223:     Feature: 'ALL' | Package: '{97A8120A-818B-425A-89F5-C2A610A24862}' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:223:     Feature: 'IntelSA' | Package: '' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:224:     Feature: 'ProductFeature' | Package: '{DAB2D6B9-54CE-4225-B2C6-0535AEEF18A9}' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:225:     Feature: 'VCRedist' | Package: '{DAB2D6B9-54CE-4225-B2C6-0535AEEF18A9}' | Current: 'false' | New: 'false'

      2017:11:06 00:27:33:226:   Exit code (command line): 0

      2017:11:06 00:27:33:226:   >>> Log End

      2017:11:06 00:27:33:227:   Obtained mutex succesfully.

      2017:11:06 00:27:33:228:   Single-instance mutex has been obtained

      2017:11:06 00:27:33:229:   Core version: 2.5.48

      2017:11:06 00:27:33:230:   Setup version: 2.1.14.0

      2017:11:06 00:27:33:231:   Command line: "C:\Users\danie\OneDrive\Downloads\SystemSoftware\Intel ME Interface Driver_11.0.0.1156\SetupME.exe"

      2017:11:06 00:27:33:233:   OS data: 6-2-1-0 64-bit

      2017:11:06 00:27:33:234:   System up time: 4476 sec

      2017:11:06 00:27:33:234:   Reboot pending: No

      2017:11:06 00:27:33:235:   Current UI language: 0409

      2017:11:06 00:27:33:236:   Language folder: C:\Users\danie\AppData\Local\Temp\IIF5038.tmp

      2017:11:06 00:27:33:244:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0

      2017:11:06 00:27:33:288:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0

      2017:11:06 00:27:33:295:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0

      2017:11:06 00:27:33:354:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0

      2017:11:06 00:27:33:359:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0

      2017:11:06 00:27:33:382:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3

      2017:11:06 00:27:33:404:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0

      2017:11:06 00:27:33:410:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0

      2017:11:06 00:27:33:431:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0

      2017:11:06 00:27:33:437:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0

      2017:11:06 00:27:33:459:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0

      2017:11:06 00:27:33:479:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0

      2017:11:06 00:27:33:485:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0

      2017:11:06 00:27:33:490:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0

      2017:11:06 00:27:33:504:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0

      2017:11:06 00:27:33:509:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0

      2017:11:06 00:27:33:515:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0

      2017:11:06 00:27:33:554:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0

      2017:11:06 00:27:33:585:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0

      2017:11:06 00:27:33:590:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0

      2017:11:06 00:27:33:627:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\sk-SK\IntelCommon.dll. Lang 041B. Rank 0

      2017:11:06 00:27:33:641:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\sl-SI\IntelCommon.dll. Lang 0424. Rank 0

      2017:11:06 00:27:33:671:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0

      2017:11:06 00:27:33:677:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0

      2017:11:06 00:27:33:682:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0

      2017:11:06 00:27:33:687:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0

      2017:11:06 00:27:33:692:     Found C:\Users\danie\AppData\Local\Temp\IIF5038.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0

      2017:11:06 00:27:33:695:   Loading language 0409

      2017:11:06 00:27:33:696:   Setup mode: Installation

      2017:11:06 00:27:33:697:   Looking for OS: 5.1 5.2

      2017:11:06 00:27:33:698:   Preparing to check for Kernal Mode Driver Framework 1.11 or higher

      2017:11:06 00:27:33:698:   KMDF 1.11 or higher detected!

      2017:11:06 00:27:33:699:   Checking .NET version...

      2017:11:06 00:27:33:699:   Expected version: v3.5

      2017:11:06 00:27:33:700:   Couldn't open or find registry key for the expected .NET version

      2017:11:06 00:27:33:700:   Checking .NET version...

      2017:11:06 00:27:33:701:   Expected version: v4\Client

      2017:11:06 00:27:33:701:   Found registry key for the expected .NET version.

      2017:11:06 00:27:33:702:   .NET version check passed

      2017:11:06 00:27:33:702:   Looking for OS: 5.1 5.2 6.1 6.2 6.3

      2017:11:06 00:27:33:703:   OS check passed

      2017:11:06 00:27:33:703:   Checking .NET version...

      2017:11:06 00:27:33:704:   Expected version: v3.5

      2017:11:06 00:27:33:704:   Couldn't open or find registry key for the expected .NET version

      2017:11:06 00:27:33:705:   Checking .NET version...

      2017:11:06 00:27:33:705:   Expected version: v4\Client

      2017:11:06 00:27:33:706:   Found registry key for the expected .NET version.

      2017:11:06 00:27:33:707:   .NET version check passed

      2017:11:06 00:27:33:707:   Resolving driver source

      2017:11:06 00:27:33:708:     Using embedded driver(s). Temp source is 'C:\Users\danie\AppData\Local\Temp\IIF520E.tmp'

      2017:11:06 00:27:33:779:   Using folder 'C:\Users\danie\AppData\Local\Temp\IIF520E.tmp' as the driver source

      2017:11:06 00:27:33:779:   Scanning all active devices

      2017:11:06 00:27:33:913:   Scanning HECI\heci.inf (Name: HECI_HECI, Version: 11.0.0.1155)

      2017:11:06 00:27:33:942:     Section with the best match: Intel.NTamd64.10.0

      2017:11:06 00:27:33:945:       Device: PCI\VEN_8086&DEV_1E3A (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:946:       Device: PCI\VEN_8086&DEV_1CBA (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:949:       Device: PCI\VEN_8086&DEV_1C3A (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:950:       Device: PCI\VEN_8086&DEV_1DBA (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:952:       Device: PCI\VEN_8086&DEV_1D3A (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:954:       Device: PCI\VEN_8086&DEV_8C3A (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:956:       Device: PCI\VEN_8086&DEV_9C3A (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:958:       Device: PCI\VEN_8086&DEV_8D3A (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:959:       Device: PCI\VEN_8086&DEV_9CBA (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:961:       Device: PCI\VEN_8086&DEV_8CBA (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:962:       Device: PCI\VEN_8086&DEV_9D3A (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:964:       Device: PCI\VEN_8086&DEV_A13A (Intel(R) Management Engine Interface )

      2017:11:06 00:27:33:966:     MUP OS bits: 0xFFFFE

      2017:11:06 00:27:34:007: E Win32 exception occurred!!

      2017:11:06 00:27:34:009:     c

      2017:11:06 00:27:34:011:     Error text: ''

      2017:11:06 00:27:34:012:     Extended error text: 'Error in device matching'

      2017:11:06 00:27:34:014:     Debug info: 'Setup.cpp (257)'

      2017:11:06 00:27:34:016:   Reading storyboard

      2017:11:06 00:27:34:019:     Page count: 7

      2017:11:06 00:27:34:020:     Added: Welcome

      2017:11:06 00:27:34:022:     Added: Modify

      2017:11:06 00:27:34:024:     Added: License

      2017:11:06 00:27:34:025:     Added: Destination

      2017:11:06 00:27:34:027:     Added: Progress

      2017:11:06 00:27:34:028:     Added: Finish

      2017:11:06 00:27:34:030:     Added: Error

      2017:11:06 00:27:34:032:   Reading string map

      2017:11:06 00:27:34:033:     No string map present

      2017:11:06 00:27:34:105:   Showing page: Error

      2017:11:06 00:27:45:055:   Link: Launching 'C:\Users\danie\Intel\Logs'