Hello. Here's a video of what is happening.
Drivers and BIOS are updated, I tried different hdmi ports and cables. Same issue.
The TV is a Full HD one.
Any hint here please? Sorry to insist, but I need to know if there's a fix, because there is still time to return the device if it's a problem that cannot be solved. I only have it for 3 days. Thanks.
Since no one from Intel replies to this (or someone else), I will continue the thread by myself, hopefully it will stay active until a solution is found. Lately I have experienced flickers also. Screen goes black, then flickers a bit, that gets normal again. I noticed them at the beginning as well, but being during drivers updates, I thought it's because that. But it's not.
Two days ago I've spoken with a support person, by chat, and recommended a HDMI firmware update (I don't have the case number at hand at the moment). I couldn't do it then on spot, but tried it few hours ago.
The update application starts, but when I hit the "Get FW version" button the info box goes red with the message "System connection failed". If I manually choose the update files the Update/Start button becomes available but when I click it and confirm, the info box gets red again with message "ISP failed!".
What the heck is going on? Should I return this unit? I really like it when it works. Again, all drivers and BIOS are up to date. I tried different cables (including gold plated, if it makes any difference) and HDMI ports. The TV is a Full HD Samsung, older one, 2010 version, model 40C530.
Thanks for any help.
I've been trying last evening with a different display. The issues are the same. And still cannot update HDMI firmware. Same errors as before.
At one point I changed the frequency from 59Hz to 60Hz, and then for a number the seconds the white noise happened as in the video I posted above. Then I changed the frequencies again up and down between 59 and 60, and it did not occurred anymore. It still occurred though when switching the display to another source and then back to the HDMI where the NUC was, as described in the first post.
I am sorry to hear that you are having issues with one of our products.
I have heard of a similar issues before but instead of “white noise” image I have reports of no video signaling at all.
We usually recommend the following (I know that you mentioned that you have already ran latest software but please check the versions):
- Latest BIOS (Version 0064): https://downloadcenter.intel.com/download/27146/NUCs-BIOS-Update-PYBSWCEL-86A-?product=88065
- Latest Graphics Drivers (Version 184.108.40.20624) https://downloadcenter.intel.com/download/25645/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NUC-Kit-NUC5PGYH?product=88065
- *** We also recommend to update the system HDMI firmware, see here: https://downloadcenter.intel.com/download/26609/NUCs-HDMI-2-0-Firmware-Update-Tool-for-Intel-NUC-Kit-NUC7i3BN-NUC7i5BN-NUC7i7BN-NUC6CAY?product=88065 but this is mostly if you have a HDMI 2.0 device and you have to have a HDMI 2.0 device connected to the NUC to be able to run the firmware update.
- I would also recommend that you test another TV
Let me know if any of this helps