In order to troubleshoot your problem, Please include the following information to help us diagnose the problem.
- Are you connecting to the cluster from Linux or OS X or Windows ?
- Include the screenshots of the error
- Is your Colfax key is loaded in Pageant
See if you can resolve the issue by following this thread https://colfaxresearch.com/discussion/topic/problems-connecting-to-the-colfax-cluster/