Thank you for bringing this to my attention, let me help you on this matter.
You first need to check if the infrared port is enabled at BIOS level. On Intel® NUC you will see after accessing the BIOS by pressing F2 while powering on, Advanced, Devices, Onboard devices, Enhanced Consumer IR.
Additionally, you need to have the IR driver installed. It will be important to have your current Intel® NUC model number, please run the following tool to identify the Intel® NUC model and attach the results.
Thank you for your time.
Thank you for the information.
Please check the following BIOS settings
- Enhanced Consumer IR checked
- S3 and S4/S5 set to allow wake on CIR
- Power set to Max Performance