4 Replies Latest reply on Nov 6, 2017 7:48 AM by Intel Corporation

    can not enable Optane as list is blank

    Nitromax

      CPU: i7-7800X

      MB: ASUS TUF X299 MARK 1

      OS: Windows 10 64bit

       

       

      I had Optane working, upgraded hard disk and could not get it to work again.

       

      I think i did not follow correct procedures

       

      New hard drive installed with Windows 10 64 bit.

       

      In Bios, Sata is set to raid and M.2 is enabled, CSM is disabled.

      in advance I can see Optane memory and it gives me the option when clicked on to setup a Raid.

       

      In Intel Rapid Storage Technology I can see Optane memory in the storage system view to the right.

       

      1.jpg

       

      when I try and enable Optane the drop down list does not show any memory

       

      3.jpg

       

      Intel Rapid Storage Technology does give me the option to use the optane as a SSD Acceleration

      and it does allow me to choose the PCIe SSD Optane memory.

       

      4.jpg

       

      what am I doing wrong, tried to uninstall IRST program but was unable to as it keeps say that my Sata port 5/6 are being used so disconnect all drives apart from OS hard drive still unable to uninstall IRST.

       

      So at the moment i am stuck.

        • 1. Re: can not enable Optane as list is blank
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Nitromax

          We understand that you can not enable the Intel® Optane™ Memory.

          It seems that this could be related to a link sharing issue. Could you please unplug all the drives you have connected and try only the boot drive plugged in?  Please make sure that the SATA ports  5/6 are empty. 

          Please let us know if that worked. 

          Regards, 
          Junior M. 

          1 of 1 people found this helpful
          • 2. Re: can not enable Optane as list is blank
            Nitromax

            Hello Junior.

             

            Thank you for your reply,

             

            I did try that before without any success, so gave it one more try, it did not work unfortunately, then when I went into my computer, I saw my optical drive was still connected, which I did not disconnect when I tried previously.

             

            It must have been connected to port 5/6, after disconnecting it and rebooting PC, the Optane memory was listed in the drop down list.

             

            All working now.

             

            5.jpg

             

            Many thanks for your help

            • 3. Re: can not enable Optane as list is blank
              Nitromax

              Hello Junior.

               

              Thank you for your reply,

               

              I did try that before without any success, so gave it one more try, it did not work unfortunately, then when I went into my computer, I saw my optical drive was still connected, which I did not disconnect when I tried previously.

               

              It must have been connected to port 5/6, after disconnecting it and rebooting PC, the Optane memory was listed in the drop down list.

               

              All working now.

               

              5.jpg

              Many thanks for your help

              • 4. Re: can not enable Optane as list is blank
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi Nitromax,

                We are glad to hear that your system is now accelerated with the  Intel® Optane™ Memory.

                If you have further questions then feel free to contact us again. 

                Regards, 
                Junior M.