This message was posted on behalf of Intel Corporation
abdoul: Thank you very much for contacting the Intel® communities. We are sorry to hear the laptop is not working properly.
In order to try to fix this problem, we recommend to install the drivers provided by the manufacturer of the laptop. I looked for the drivers but the thing is that Windows® 10 is not supported or fully compatible with your laptop, that is why if you use that operating system some problems will be expected:
In this case in order to get further assistance we recommend to get in contact with HP directly:
Any further questions, please let me know.