2 Replies Latest reply on Nov 30, 2017 10:00 AM by Intel Corporation

    Playing 4k using madvr

    andrevi

      When I play 4k I get video stutter and chopping.

       

      Madvr settings are low performance using jriver as media player.

       

      Driver ver 21.20.16.4678

       

      Win 10 pro 16gb ram.

       

      Thanks for your help.

        • 1. Re: Playing 4k using madvr
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi andrevi,

          Thank you for bringing this to our attention, let me help you on this matter.

          I would like to replicate this problem but I need additional hardware configuration. Please run the following utility and attach the results.
          Intel® System Support Utility for Windows*

          To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

          Also, if this issue happens only with 4k videos, can you provide a link where I can download those videos?
          If possible step by step information about this issue that way I can replicate it.

          Regards,
          Allan J.

          • 2. Re: Playing 4k using madvr
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi andrevi,

            I was reviewing this ticket and I need to know if you were able to get the system report.
            Thank you for your time.

            Allan J.