1 Reply Latest reply on Nov 15, 2017 11:34 AM by pal1000

    [W10 Fall Creators Update x64] Intel HD 4400 Latest Drivers Causing Screen Flickering in Videogames

    KennyG1092

      Hello,

      I initially voiced out this issue on a similar thread because me and the OP had the same integrated GPU, but I was advised by Intel themselves to start up a new thread.

       

      Basically what happens is: on Windows 10 x64 Fall Creators Update (ver. 1709), with Intel HD 4400 and the latest drivers (15.40.36.4703), if I run any videogame without an FPS limiter/ingame VSync enabled, the screen will flicker wildly, and disappears if VSync is enabled app-wise (driver-wise hard VSync does not work). I believe this is a compatibility issue with the latest build of Windows 10, mainly because I had the same version on Creators Update and there were no problems.

       

      I tried both with Game Mode and DVR off, but they do not fix the issue...

       

      Attached are the requested diagnostics:

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Screen will flicker if VSync or FPS Limiter is OFF

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Intel Core i5-4210U @ 1.7 GHz with Intel HD 4400

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      4 GB DDR3

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      N/A

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Home Edition x64 Fall Creators Update (1709)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Cannot find

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      15.40.36.4703

      SW or Apps version used to replicate the issue.

      Any videogame

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display

      Display resolution & refresh rate setting of each display (see note2 below).

      1366x768 60 Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      Power Cable plugged in

      How to reproduce the issue

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Install latest build of Fall Creators Update
      2. Install latest drivers (15.40.36.4703)
      3. Download any videogame (CS:GO, War Thunder, Black Mesa, Insurgency, any videogame)
      4. Make sure Frame Limiter/VSync/FPS Limiters are turned OFF
      5. Watch screen flicker at the upper 1/3 of the screen
      6. Turn ON Frame Limiter/VSync/FPS Limiter. Flicker is gone
      7. Pressing WIN + G will momentarily disable it, but returns as soon as the Game Bar is gone. Turning off Game Mode and DVR does not help.

       

       

      Hoping for a solution, perhaps a hotfix to address this issue.