3 Replies Latest reply on Nov 8, 2017 6:48 PM by Intel Corporation

    Cannot upgrade Intel Rapid Storage Technology on Windows 10

    mliberty1

      When I attempt to upgrade Intel Rapid Storage Technology (RST), the installer fails while attempting to uninstall the old version.  I am currently running Intel Rapid Storage Technology 15.7.3.1019 distributed by Dell for my XPS 9560.  I am running Windows 10 x64 with all Microsoft updates (Fall Creators Update).  Upgrades to the latest RST 5.7.5.1025 version are failing during the uninstall of the previous RST 15.7.3.1019 version.  When I attempt to uninstall RST 15.7.3.1019 directly from Settings "Apps & features", I get:

      The corresponding log in Event Viewer->Windows Logs->Application gives:

      Activation context generation failed for "C:\Program Files (x86)\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}\Setup.exe".Error in manifest or policy file "C:\Program Files (x86)\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}\Setup.exe" on line 0. Invalid Xml syntax.

       

      Here are the registry entries from regedit for the existing installation:

       

      I also attempted to install the latest Intel release 15.8.1.1007, but it also cannot uninstall the old version.  The IntelRST.log is attached.

       

      Any advice on how to uninstall the existing version so that I can upgrade to the latest?  Thanks!