What BIOS are you running on the board? The latest? If not, I suggest you work your way up to the latest.
I've checked the Intel website, I do have the latest available Bios.
I even downloaded it and reinstalled, same result. It seems a bit better tho with websites now. I've been on a few different websites and it hasn't rebooted. Although, I left it on a website then left for a few minutes,came back and it rebooted. When I play any movie, it plays for about 3 seconds and reboots.
So when I have seen issues like this in the past, there have been a number of causes...
- It could be an indication of memory going bad. Try removing the 4GB stick for a while. Restore it and remove the 2GB stick in the black slot for a while. Restore it and remove the 2GB stick in the blue slot for a while. If the problem continues to occur for all three cases, it might not be memory. If one case succeeds and the other two fail, you will know that the stick you had removed for that case has an issue.
- If could be a video issue. Ensure you have the latest available video driver installed. If not, update and see if this makes a difference.
- If could be an audio issue. Again, ensure you have the latest audio driver installed. If not, update and see if this makes a difference.
Finally, if all of these make no difference, something to think about is it's time for a system upgrade. Your board is at or past the standard MTBF date (6 years) for most of its components.
Hi, Apologies for the late response.
I have checked the memory, this seems to not be the problem because the pc is running at full swing when the GPU is disabled.
However, I stumbled upon something else. When I do disable the GPU in device manager, and the pc runs on the default normal low graphics, only then can I play and watch videos and surf the net without disruption.
When I enable the GPU, the pc reboots all the time when watch a movie or when I am busy on the internet.
Also, when the GPU was enabled and I removed the 802.11n USB Wireless LAN Card (Wi-Fi), the pc ran tops, no disruptions with watching HD movies. As soon as I put the wireless lan card back in, and the GPU was enabled, it kept rebooting!
What does this mean?
Thank you for reaching the Intel Communities.
I understand that you are facing related to the graphics and your system.
After checking the results from the troubleshooting recommended, I believe this could be related to internal graphics section of the processor (it may be faulty).
This is because of the fact that it works fine with the basic driver from windows (graphics driver disabled ). Which could mean there is something wrong with the graphics adapter inside the processor.
Another option would be, problems with drivers. Have you tested the system with this version of the graphics driver? 220.127.116.1153
This is the download page: https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=81501
Please let me know how it goes.
Hi Esteban, I have tried installing the new driver as per your link.
It cannot install, keeps on saying,"Your computer does not meet the minimum requirements for installing this software".
I have checked the release notes for this driver, it does not list my specific 3rd Gen cpu?
I have even tried installing version:
The results is the same,"Your computer does not meet the minimum requirements for installing this software". I am at growing weary lol
Thank you for reporting back, TheNewGuyFrom84
That message is related to this: Error Message: Computer Manufacturer Graphics Driver Detected
The driver can be installed with the following steps (also noted as screenshots attached):
1. Extract the .zip file downloaded (to an empty folder)
2. Access the device manager and look for display adapters (double-click on it, you should be able to see an Intel(R) HD Graphics adapter or Microsoft Basic Display Adapter")
3. Right-click and select update driver for Intel HD Graphics
4. Select "Browse my computer for driver software"
5. Select "Let me pick from a list of device drivers on my computer"
6. Click on "Have Disk" and find the extracted folder of the driver downloaded
7. Go to "Graphics" folder within driver folder and select the **igdlh64.inf** file and hit open then ok
8. Select Intel HD Graphics XXX under "model" and hit next
This is to be done with the following version of the driver: Intel® Graphics Driver for Windows* [15.33]
Have Disk Steps.zip 632.8 K
Hi, no luck I'm afraid. Still does the same thing.
I installed a i3 3240 CPU to test. Does the same thing. Keeps switching off when watching movies or opening a web page.
I was reviewing your case and I can see that you are still having the problem, I apologize for any inconvenience this may have caused. As I reviewed the case I realized that the only hardware left to test is the Motherboard.
Intel no longer manufactures or provides support for motherboards, for this reason we are unable to troubleshoot it. Nevertheless, if the Motherboard was purchased within the last 3-years it may still be under warranty. If that is the case we recommend you trying to get the proof of purchase (receipt) of the place where it was bought, showing the date and the product bought. This information cannot be handled through here so we recommend you to contact our phone support at 916-377-7000.