Driver Grafica Surface Pro

SDeid · ‎10-29-2017

Salve, posseggo un Surface Pro 1 (I5-3317u), con scheda grafica Intel® HD 4000.

Quando provo ad installare gli ultimi driver (versione 15.33) mi appare un messaggio di errore, ovvero non posso installarli perché il processore non è supportato.

idata · ‎10-30-2017

Hi StefanoD: Thank you very much for contacting the Intel® communities. We will do our best in order to try to fix this problem.

Remember that the Intel graphics drivers are generic, which means they might or might not work with your platform. That is why we recommend to install the drivers provided by the manufacturer of the device. On the link below you will find the drivers for your laptop:

https://www.microsoft.com/en-us/download/details.aspx?id=49038 https://www.microsoft.com/en-us/download/details.aspx?id=49038

If the problem persists after that, since the units is working with Intel® HD graphics 4000 we can try to install driver version 4653:

https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=81499 https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=81499

We can always try to install the driver manually as well:

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

Another option also will be to get in contact with Microsoft directly for further support or warranty assistance:

https://support.microsoft.com/en-us/contactus/ https://support.microsoft.com/en-us/contactus/

Any further questions, please let me know.

Regards,

Alberto R