9 Replies Latest reply on Nov 15, 2017 10:45 PM by Intel Corporation

    i210 blue screen on install and during operation

    VGER

      Hello,

       

      I'm running Windows Server 2016 on a Asus P10 WS mainboard. This MB has two i210 network interfaces on-board. Currently, I'm using only one of them, the second one is disabled in Windows device manager.

       

      The driver installed has a date of 08.12.2016 and a version of 12.15.184.0 (as shown in device manager.)

       

      For the interface in use I have enabled teaming in Windows to use different VLANs. For a while now, there were two virtual adapters "Microsoft Network Adapter Multiplexor Driver #X" in my system, each configured with a different VLAN ID. This has been working quite well for some time now.

       

      Recently, I tried to add a third VLAN. During configuration, the machine crashed with a blue screen. After reboot, the third virtual interface was there regardless. Now, I'm experiencing (seemingly) random crashes (blue screens) every once in a while. They seem to be more frequent when the new, third virtual adapter is being used a lot, but I can't really put my finger on it.

       

      However, when I run the executable of the latest Intel driver package PROWinx64.exe v22.7.1, there is a reproducible blue screen as soon as the new driver is being installed. There is an additional popup by the installer that says something like "installing driver for i210 Gigabyte connection...". That's when the machine crashes consistently.

       

      The memdump analysis says the following (first example is a "random" crash, second one is the "driver install" crash:)

       

      ***

      Probably caused by : e1r65x64.sys ( e1r65x64+150ad )

      [...]

      DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

      An attempt was made to access a pageable (or completely invalid) address at an

      interrupt request level (IRQL) that is too high.  This is usually

      caused by drivers using improper addresses.

      If kernel debugger is available get stack backtrace.

      Arguments:

      Arg1: 0000000000000028, memory referenced

      Arg2: 0000000000000002, IRQL

      Arg3: 0000000000000000, value 0 = read operation, 1 = write operation

      Arg4: fffff8099451abdf, address which referenced memory

      ***

       

      ***

      Probably caused by : NdisImPlatform.sys ( NdisImPlatform!implatReturnNetBufferLists+1d6 )

      [...]

      DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

      An attempt was made to access a pageable (or completely invalid) address at an

      interrupt request level (IRQL) that is too high.  This is usually

      caused by drivers using improper addresses.

      If kernel debugger is available get stack backtrace.

      Arguments:

      Arg1: 0000000000000010, memory referenced

      Arg2: 0000000000000002, IRQL

      Arg3: 0000000000000000, value 0 = read operation, 1 = write operation

      Arg4: fffff806566040b3, address which referenced memory

      ***

       

      (Complete analysis logfile is available if anyone is interested.)

       

      How can I fix this?

       

       

      Regards

        • 1. Re: i210 blue screen on install and during operation
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi VGER,

           

           

          Thank you for posting in Wired Communities. I will further check on this. For the meantime,can you provide more information below:

           

          1) Running memory test to check on the memory

          2) Try use drivers from Asus* the board vendor to see if this will make any changes

          3) What is the teaming mode you enabled?

          4) What is the other network adapter model you team with the I210? You mentioned the second I210 is disabled.

           

           

           

          Regards,
          Sharon

          • 2. Re: i210 blue screen on install and during operation
            VGER

            Memory: The System is running ECC Memory. If there was an error, there should have been a different error message.

             

            Asus Driver: I can do that, but apparently this is just an (older) Intel driver (v21.1). Of course, can't hurt to try.

             

            Mode of installation: I'm not using "teaming" as such. I'm using the teaming feature of the OS (Windows Server 2016) to create virtual interfaces that can use seperate VLAN IDs. There is only one physical Adapter in use (at the moment).

             

             

            While browsing the Asus site I came across a BIOS update as well. This may just be that ME-engine-issue, but maybe it will do something for the issue at Hand, too. I'll report back.

             

             

            Regards

            • 3. Re: i210 blue screen on install and during operation
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi VGER,

               

              Thank you for the information. Please do update me about the BIOS and driver from Asus (in case you want to try). I  will furher check.

               

              Regards,
              Sharon

              • 4. Re: i210 blue screen on install and during operation
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                HI VGER,

                  I run a test in our lab using another NIC model (I350-T4) driver version 12.15.22.6. These are the steps performed:
                1) Create a Team interface first using single port (as I understand you only use one I210 onboard NIC) 
                2) After creating the team, add the interface to create VLAN 1
                3) Add another interface to create VLAN 2
                4) Another interface to create VLAN 3 
                 After creating the third VLAN, no issue occur. Can you share more information how you did the
                team and adding of VLAN? 

                  Are you creating a Team interface using single port on the I210?  

                Please feel free to update me.

                Thanks,
                Sharon
                 

                • 5. Re: i210 blue screen on install and during operation
                  VGER

                  Hi,

                   

                  your description:

                   

                  Yes, this is exactly what I did. Except that I already had the two virtual interfaces (VLAN ID 1 and 2) and only added the third. After the last step, when the change was actually applied, the system crashed with a blue screen. After reboot, the third virtal interface was there nevertheless.

                   

                   

                  my earlier, reg. manufacturer BIOS:

                   

                  The updated system BIOS did not improve things. BSOD still occur.

                   

                   

                  my earlier, reg. trace:

                   

                  Looking at the bugcheck stack trace, I see the following:

                   

                  STACK_TEXT: 

                  fffff801`850d6108 fffff801`83373929 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx

                  fffff801`850d6110 fffff801`83371f07 : ffffc183`b6b4a000 ffffc183`c28e5102 00000000`00000000 00000000`0089d583 : nt!KiBugCheckDispatch+0x69

                  fffff801`850d6250 fffff801`83a32486 : ffffc183`ffffffff fffff80e`9af6d26a 00000000`00000000 ffffc183`b637e740 : nt!KiPageFault+0x247

                  fffff801`850d63e0 fffff80e`9689ddf8 : ffffc183`cdd17f50 ffffc183`c29bdf00 00000000`000001fe 00000000`000001fe : hal!HalPutScatterGatherList+0x26

                  fffff801`850d6440 fffff80e`9af43f81 : ffffc183`c28e51a0 00000000`00000000 ffffc183`c29b6000 fffff801`850d66d0 : NDIS!NdisMFreeNetBufferSGList+0x38

                  fffff801`850d6480 fffff80e`9af4e31a : ffffc183`b0c2ed50 ffffc183`c29b6000 ffffc183`c29b6001 ffffc183`c29b6000 : e1r65x64+0x13f81

                  fffff801`850d6550 fffff80e`9af4e5eb : ffffc183`b0c2ad50 00000001`00000000 00000001`00000000 ffffc183`c2a24000 : e1r65x64+0x1e31a

                  fffff801`850d65c0 fffff80e`9af4dd7c : 00000000`00000015 ffffc183`00000000 00000000`00000000 00000000`00000000 : e1r65x64+0x1e5eb

                  fffff801`850d6650 fffff80e`96894e69 : ffffc183`c40b0180 fffff80e`9750c3b8 ffffc183`c40b0030 00000000`00000000 : e1r65x64+0x1dd7c

                  fffff801`850d6690 fffff801`8324fc05 : ffffc183`c2a24000 0001e6dd`a8346cc0 00000000`00000000 fffff801`83554180 : NDIS!ndisInterruptDpc+0x1c9

                  fffff801`850d6810 fffff801`8324f18f : ffffc183`c3d2e900 ffffc183`c3d2e900 00000000`00140001 00000000`00000000 : nt!KiExecuteAllDpcs+0x335

                  fffff801`850d6960 fffff801`8336b81a : 00000000`00000000 fffff801`83554180 fffff801`835ce940 ffffc183`c3d2e800 : nt!KiRetireDpcList+0x8df

                  fffff801`850d6be0 00000000`00000000 : fffff801`850d7000 fffff801`850d0000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

                   

                  Can you interpret anything further from that? The driver does appear to be involved for certain.

                   

                   

                  my earlier, reg. manufacturer drivers:

                  I'm hesitant to use the (older) drivers offered by Asus. They seem to be derived from Intel v21.1. Will drivers "that old" even offer the virtual interfaces that I need? Could you please check if this feature is supported by this version already?

                   

                   

                  other observations:

                   

                  On the machine there is Virtualbox installed. One of the VMs is running in "bridged" network mode, accessing one of the virtual interfaces (#2, not the newly created #3). Unfortunatly, I can't very well just uninstall this for a while to check things since that VM is accessed in daily use. However, since Virtualbox's drivers are not mentioned in the bugcheck log in any way, does that make their involvement in the problem seem likly?

                   

                   

                  Regards

                  • 6. Re: i210 blue screen on install and during operation
                    VGER

                    After some more work, I now believe that I'm looking at two sperate issues here:

                     

                     

                    1) Crash (BSOD) on driver installation:

                     

                    When the setup PROWINx64.EXE starts to install the drivers, the system drops to a blue screen. This is completly consistent, reproducible, and cannot be avoided in any way (that I can think of.) Running or having installed Virtualbox makes no difference at all.

                     

                     

                    2) Crashes during operation:

                     

                    As mentioned, on the machine there was a Virtualbox VM with its network configuration "bridged" to one of the i210's virtual interfaces. While this setup was working in principle, the machine crashed randomly multiple times during the day. As a test, I have now moved this VM to a different machine. Since then I have not experienced any more BSODs. I have then reintroduced the VM to the machine, but now set it to "host-only" networking and am now activly routing between the network segments. So far, still no new crashes.

                     

                     

                    Conclusions:

                     

                    The Intel driver package v22.7.1 just won't install without causing a blue screen crash. Were you able to look into the bugcheck logs to trace this?

                     

                    The random crashes may have been caused by Virtualbox "bridged" networking. Is there even a chance to get this fixed, or should I just try to make the workaround into a permanent solution?

                     

                     

                    Regards

                    • 7. Re: i210 blue screen on install and during operation
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi VGER,

                       Thank you for sharing the information, I will have to check on this.

                      Regards,
                      Sharon
                       

                      • 8. Re: i210 blue screen on install and during operation
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi VGER,

                          Please help providing the SSU log, go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-, download and run the tool, attach the log generated. 

                        Thanks,
                        Sharon
                         

                        • 9. Re: i210 blue screen on install and during operation
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          HI VGER,
                           
                           Please feel free to provide the SSU log.

                          Thanks,
                          Sharon