Hi, Jeff 399
Thanks for contacting the Intel RSTe Sofum Support, thanks for the information that you've provided us and in regards to your situation we'll like to have more details of your equipment pro provide you the necessary support.
We'll like to have the following information from you:
Operating System and version (x86/x64):
Amount of RAM that your equipment has installed:
Amount of drives and capacity of the drives:
Version of Intel® RSTe (Enterprise) or Intel® RST (Non-enterprise) that you're trying to use:
Once you've sent us that information we'll proceed with the necessary assistance and if you have additional details to your case or want to ask additional questions please don't hesitate to contact us, we'll be glad to assist you.
Thanks so much for your reply. Here is the information you requested-
Operating System and version (x86/x64): Windows 10 64-bit
Motherboard model: Gigabyte H97M-D3H
Processor model: I3-4150
Amount of RAM that your equipment has installed: 8 GB
Amount of drives and capacity of the drives: 2 hard drives 2 TB each and 1 SSD 250 GB
Below you can see a screen shot showing the request to initialize the disks.
Below is another screen shot showing the installed disks listed above plus a 32 GB USB drive.
Hello again Jeff399,
Thanks for the information that you've provided us and I'll like that you please provide us the version of Intel Rapid Storage Technology (RST) or Rapid Storage Technology Enterprise (RSTe) that you're using on your machine.
Also, please remember that if you require more assistance or want to add additional details, we'll be glad to assist you
The Intel boot screen title says: Intel Rapid Storage Technology - Option ROM - 220.127.116.114.
As far as the downloaded RST program that is run from inside Windows I can't give you its version as it was on the RAID 1 array and I can not see any files from that were part of that array which is the main problem.
Thanks for your reply and in regards to your situation it corresponds to the Intel Rapid Storage Technology software (non-Enterprise version), so to provide you the appropriate support I'll move your post and case to the iRST Communities Forum so you can get the correct team to assist you.
Please remember that if you require more assistance or want to add additional details, we'll be glad to assist you