I understand you are getting low FPS while playing Team Fortress 2.
Let me apologize for any inconvenience this issue may be causing to you.
I would like to gather more information about the issue you are reporting. Would you please fill out the form that is in the following link and post it on this thread? https://communities.intel.com/thread/77761
Please also attach the Intel® System Support Utility and DxDiag reports.
I would like you to also try the recommended settings we have for that game https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/85212/627268/0
How many FPS are you getting while playing that game?
Answers (N/A if not applicable)
Provide a detailed description of the issue
With all driver prior latest version/version I have installed (See below), in-game particles would cause frame rate drops, the closer to my viewpoint, the higher the drop. While on the latest driver, instead of particles causing frame rate drops, where I'm standing in game does - if I'm inside, I have higher framerates, but while outside/looking into distance, I can lose 40-50 frames. I've also noticed stuttering with this latest driver. with 50% of my frame rate dropping for a split second, then returning to normal.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Integrated Intel HD 5500 only
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Full config listed here
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Home, 1709, Build 16299.19
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
I downloaded and installed version 22.214.171.12403 64-bit .zip, but the Graphics Control Panel says the version is 126.96.36.19973 (Noticed while filling in this form)
SW or Apps version used to replicate the issue.
Latest Steam build (non-beta), Team Fortress 2 (Latest version)
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1366x768, 60p Hz
AC or DC mode, i.e. is power cable plugged in or not?
AC, problem persists in battery-only mode
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
I have tried the recommended settings before, I usually net the same/lower framerates. The screenshots above are taken on the lowest in game settings (with the exception of resolution, which is at my native 1366x768). With both different drivers I get around the same framerate, 30-110, just under different circumstances. With the older drivers, I only reach the the low end when in game particle effects are close to my viewport/many are on screen, while with the latest driver (The one that the screenshots were taken with), my framerate depends on where I'm standing in game. While inside, in a enclosed room with high action I get around 45-60, while in outside in-game I get the previously mentioned low of 30 FPS. I've experienced the varying effect of drivers for the past 3-4 months, on previous Windows 10 versions (1703), and seen the effects of the different drivers in Borderlands 2 as well. I'm unsure exactly when it started, but I started trying to fix it around the time after the Creator's Update launched, and at the earliest, the beginning of this year.
Thanks for the information you sent to me.
Let me do further research about this issue. I will post on this thread updates as soon as I have them available.
Bumping in case anyone has further information on this issue
I would like you to try disabling Windows 10* Game Mode. In order for you to access Game Mode click on Start -> Settings (cog icon) -> Gaming -> Game Mode.
I've tested with Game Mode on and off, seems to make no noticeable difference other than the enabling of VSync, which is irrelevant as I can't reach 60 frames per second unless there's very little happening on screen.
I am sorry to hear you are still having issues with Team Fortress 2.
I will try to replicate the issue in our lab. I will post information on this thread as soon as I have it.
I recently tested TF2 on my friend's laptop, which is the same spec wise as my own, with the exception of the processor ,which is a i7-5500u as opposed to my own i5-5200u. The biggest gain the 5500u had on my processor is at base clock it's 2.4ghz, while mine is 2.2ghz, and 3ghz in Turbo over my 2.7. With no tweaking, all balanced power settings, I was able to never drop 60 FPS in a full server.
On a couple of my few Windows reinstalls I've tried running TF2 on my system without changing anything, and I net the same results as mentioned in my original post.
*I should note my friend's laptop had Windows 8.1, while I'm running 10, but I currently have no way of rolling back to 8.1, despite it being the version that shipped with my laptop, as I've tried in the past with no avail.*
Thanks for the additional information you sent to me.
This might not be a driver issue. The same graphics driver you have installed on Windows 10* will also run on Windows 8.1*. If it were a driver issue you would be getting the exact same issue in both versions of Windows*.
If possible try testing the computer game with a clean installation of Windows*. Please try not installing RS2 or RS3 updates yet and check if you get or not the same performance issue.
If possible also check the computer BIOS of your laptop and check if video memory can be increased or not. Performance issues can be caused by the lack of enough available graphics memory.
I've tried fresh installs of windows previously (fresh start, complete wipe and reinstall, keep files, etc), and it unfortunately did effectively nothing. Last night I attempted a roll-back to Windows 8.1 via ISO image, and was successful. After testing the game, I have a small frame increase, but I'm still seeing the effect where I drop 40 frames per second depending on where I'm looking (See screenshots in original post for reference). The vram sounds like it could be the culprit, but my amount is unchanged (So the properties panel says, 128MB) and I have no option in my BIOS to increase this number.
Just tested with driver 4703, flat out worse performance across the board with it
We recently released newer version of the graphics driver and I would like you to give it a try. Please download it from this link https://downloadmirror.intel.com/27267/a08/win64_154037.4835.zip
Let me know the minimum FPS you are getting with the graphics driver I just provided.