13 Replies Latest reply on Dec 27, 2017 12:24 AM by Intel Corporation

    MFSYS25 Activate Features

    Dendy

      Hello,

      I have Blade Servers on MFSYS25, chassis (serial# BZMD90200147).

      I have a problem with Switches:

      1) Status of Switch2 Firmware and Boot - Software and Boot version UNKNOWN, Switch1 status ok (version 1.0.0...);

      2) Both switches "Unmnageable".

       

      Please, help me solve this problem. What I should do?

        • 1. Re: MFSYS25 Activate Features
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi,

          Let me see how much I can assist you to the best of my knowledge since we discontinued support for this product a while ago. I could not help noticing the error on Switch 2. Have you tried to remove it and see if the other one becomes active?
          Are you able to share a Complete System Diagnostics file as well as a screenshot of the possible Actions for the switch?

          Regards,
          David A.

          • 2. Re: MFSYS25 Activate Features
            Dendy

            1) Sorry for my Title of theme and for my English.
            When I put off Switch2 other one still have status "Unmanageable".
            I created "Compete System Diagnostics", but I dont know where password to file.

             

            2) Oh, and Im sorry for Tittle of my problem. I wanted to get at least activate Shared LUN,

            the same for Advanced Management Pack for SysLog feature and StorageManagement Pack.

            Our distributor said that he can't help us in this matter.

             

            Best regards, Denis S.

            • 3. Re: MFSYS25 Activate Features
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Dennis,

              Thank you for sharing the log file. I noticed a lot of errors with the SCM and with the switch itself even before you upgraded from 6.6 to 6.10.
              Additionally, let me see what I can do to get activation keys.

              We need to see if any of the error messages we are getting are related to a configuration problem or to a firmware corruption.
              Are you able to power down the entire chassis? If so, I would recommend removing the servers, the storage controllers, and the switches.  You would need to contact a cable directly to the CMM to have access to the CMM GUI. Once the CMM has booted up, you could insert the first switch and let’s see if it is properly recognized.

              Then we could start adding one component at the time starting from the SCM1, then SCM2, and continue with one server at the time. Finally, we can insert Switch 2 and see if they are recognized by then.

              Let me know how it goes.

              David A.
               

              • 4. Re: MFSYS25 Activate Features
                Dendy

                Hello again!

                I did all instruction that you gave me twice. But switches (now both) didnt recognizing (unmanageable).

                Logs, which I gave you have information about firmware upgrade 6.6 to 6.10. But I upgraded from 6.10 to 6.6., then to 6.10. I thought that downgrade from 6.10 to 6.6 will solve my problem.

                • 5. Re: MFSYS25 Activate Features
                  Dendy

                  For information (maybe help to solve problem): It started 6 months ago when the SWM to get stuck and the servers were unavailable after that.

                  Now I want to recover chassis with SWM-modules by any method.
                  I dont have any data on the storages and dont need any configurations. Need only work whole chassis and features.

                  • 6. Re: MFSYS25 Activate Features
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello,

                    Thank you for the update.

                    Regards, 
                    David A.

                    • 7. Re: MFSYS25 Activate Features
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello again,

                      It is hard to tell if the issue we are facing now is with the firmware or with the switches. At this point, we could attempt to do a firmware recovery or otherwise try to format the SD card.

                      You can find the information at the following link:

                      Cannot log in to CMM for Intel(R) Modular Server 

                      It’s been a while since the last time that I ran through this process myself. I no longer have this unit in our lab to run it side-by-side as we discontinued the support for this product a while ago.

                      Regards,
                      David A.
                       

                      • 8. Re: MFSYS25 Activate Features
                        Dendy

                        Good day!

                         

                        I tried to do instructions about recovery CMM. But I can't to login... Hyperterminal wrote: ::22 unknown operand...

                        I want to try to Recover FW.

                        • 9. Re: MFSYS25 Activate Features
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello,

                          Just to confirm, are you able to get the Hyperterminal prompt and you get the error when you attempt to log in? or are you getting the error when opening the Hyperterminal session?

                          It seems that we have exhausted all the possible troubleshooting steps that we can think off. It is possible that the issue could be related to the midplane of the chassis. 

                          Best regards,
                          David A.

                          • 10. Re: MFSYS25 Activate Features
                            Dendy

                            Hello!

                            I get the error when I attempt to log. The hyperterminal I configured successfull, and I have see booting CMM. But when it ask me login and password, I get the error.

                            • 11. Re: MFSYS25 Activate Features
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi,
                              It seems that the issue is related to the firmware itself. Were you able to get to the EBF prompt? At this point, I have exhausted all possible troubleshooting steps that I can think of without replacing the midplane.

                              Regards,
                              David A.

                              • 12. Re: MFSYS25 Activate Features
                                Dendy

                                Hello again!

                                What can I do with microSD card? How can I format or rebuild firmware on it without Hyperterminal?

                                • 13. Re: MFSYS25 Activate Features
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hi again,

                                  There is really no other option to format the SD card without a HyperTerminal session.  

                                  Best regards,
                                  David A.