14 Replies Latest reply on Nov 11, 2017 9:31 PM by secure

    Intel HD Graphic 400 hdmi crashes when plugged

    secure

      Hello,

       

      Here is the monitor info;

       

      Monitor

        Model name............... YongXing

        Manufacturer............. LZT

        Plug and Play ID......... LZT0001

        Serial number............ 00000000

        Manufacture date......... 2017, ISO week 12

        Filter driver............ None

        -------------------------

        EDID revision............ 1.3

        Input signal type........ Digital

        Color bit depth.......... Undefined

        Display type............. RGB color

        Screen size.............. Undefined or variable

        Power management......... Not supported

        Extension blocs.......... 1 (CEA-EXT)

        -------------------------

        DDC/CI................... Not supported

       

       

      Color characteristics

        Default color space...... Non-sRGB

        Display gamma............ 2,20

        Red chromaticity......... Rx 0,602 - Ry 0,336

        Green chromaticity....... Gx 0,306 - Gy 0,526

        Blue chromaticity........ Bx 0,151 - By 0,120

        White point (default).... Wx 0,313 - Wy 0,329

        Additional descriptors... None

       

       

      Timing characteristics

        Horizontal scan range.... 15-240kHz

        Vertical scan range...... 23-75Hz

        Video bandwidth.......... 300MHz

        CVT standard............. Not supported

        GTF standard............. Not supported

        Additional descriptors... None

        Preferred timing......... Yes

        Native/preferred timing.. 2560x1600p at 50Hz

          Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

       

       

      Standard timings supported

       

       

      EIA/CEA-861 Information

        Revision number.......... 3

        IT underscan............. Not supported

        Basic audio.............. Supported

        YCbCr 4:4:4.............. Supported

        YCbCr 4:2:2.............. Supported

        Native formats........... 4

        Detailed timing #1....... 2560x1600p at 50Hz

          Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

        Detailed timing #2....... 2560x1600p at 50Hz

          Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

        Detailed timing #3....... 2560x1600p at 50Hz

          Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

        Detailed timing #4....... 2560x1600p at 50Hz

          Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

        Detailed timing #5....... 2560x1600p at 50Hz

          Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

       

       

      CE video identifiers (VICs) - timing/formats supported

          "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

          "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

          "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

          "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

          "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

          "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

          "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

          NB: NTSC refresh rate = (Hz*1000)/1001

       

       

      CE audio data (formats supported)

        LPCM    2-channel, 16/20/24 bit depths at 32/44/48/88/96/176/192 kHz

       

       

      CE vendor specific data (VSDB)

        IEEE registration number. 0x000C03

        CEC physical address..... 3.0.0.0

        Supports AI (ACP, ISRC).. Yes

        Supports 48bpp........... No

        Supports 36bpp........... No

        Supports 30bpp........... No

        Supports YCbCr 4:4:4..... No

        Supports dual-link DVI... No

        Maximum TMDS clock....... 165MHz

       

       

      Report information

        Date generated........... 26.10.2017

        Software revision........ 2.90.0.1020

        Data source.............. Real-time 0x0021

        Operating system......... 10.0.15063.2

       

       

      Intel Driver version : 20.19.15.4703

      Windows 10 Home (10.0.14393)

       

      The computer keeps restarting when the hdmi cable plugged into this monitor only.(no problem with other monitors)

      So I can not keep Teamviewer connection as well.

      I am trying to set custom resolution 2560x1600 @50 hz CEA861 but the control panel does not allow me to do.(An invalid value has been entered.Refer to manufacturer) Its because the selected display is different. I cant plug the monitor that keeps crashing.


      Any idea why Intel adapter is not willing to work with this monitor?!

       

      BTW, If I DISABLE In control panel,> system, >device, >display adapter> intel graphic card windows never crashes and I can keep the teamviewer connection. At this point the monitor backlight comes on, and the signal led turns to green BUT no image!